"The computer restarted unexpectedly or encountered an unexpected"

[amazone]

It's new laptop and just was running installation (Home Vista Premium), then
suddenly a error message "the computer restarted unexpectedly or encountered
an unexpected error. Windows installation cannot proceed. To install windows,
click "OK" or restart the computer, and then restart the installation". But
no matter what I've tried, that message appears again. Has anyone encountered
the same problem? Could anyone please help? I bought it overseas, costly to
send it back. Thanks in advance.

 

[Mick Murphy]

If it is a new laptop, what Operating System did it come with?
They come pre-installed!

 

[Richard G. Harper]

If it's a new laptop, the proper response is to return it to the place of
purchase or to the manufacturer for repair or warranty work.

 

[Nonny]

If it's a new laptop, the proper response is to return it to the place of
purchase or to the manufacturer for repair or warranty work.

New laptops don't require an installation of an operating system.
Whatever the OP is doing probably has nullified any warranty.

 

[philo]

Hi, I have this problem as well, I have a HP media center desktop pc
recently my husband switched it off at the power point because it froze
he didnt know the ctr alt dele, since then when I start it comes up with
a black screen with 00 00 00 tiled all over it and then it goes into
windows but and does nothing, I bought recovery discs and ran them but
still nothing it just keeps starting up with the windows opening page
and then black screen full of zeros then the dreaded error message from
above.
Thanks if you can help

Wow...

not a terribly coherent question===>

but the screen with all zeros on it is significant


The problem is very likely to be with the video card.

Since you guys don't know how to deal with that...
take it in to the shop...

don't take it to one of those rip-off places though
such as Geek-Squad

 

[Gene E. Bloch]

Hi I know this sounds pretty dumb, but I went into the bios but I cant
find where to change that, can you please let me know where it is in the
bios.
thanks again

Not every BIOS provides that capability.