Unexpected Shutdown

[Guest]

I've seen many topics similiar to this but none seem to address my exact
problem, so I apologize if it appears that I haven't paid attention.

My Vista Home Premium install went fine. The problem is that whenever I
shut down or restart I get an "unexpected shutdown" error. This happens on
EVERY shutdown or reboot. I use the standard Vista menu or the restart
options that pop-up during software intalls (ie. Norton Antivirus, Windows
Updates, etc).

Any ideas?

Donald

 

[Richard Urban]

Sounds like your computer is crashing upon shutdown. Use to happen a bit in
Windows XP also.

Go to Computer | Properties | Advanced System Settings | Advanced | Startup
and Recovery

Remove the check from Automatically restart. OK and X your way out.

Restart the computer. Write down precisely what the error message tells you
and post it here.

You can also look in your event logs for clues as to what may be happening.
Write down the precise time that you institute shutdown. When you reboot,
look in the logs for events (errors/warnings) that were logged at that time.

--


Regards,

Richard Urban
Microsoft MVP Windows Shell/User
(For email, remove the obvious from my address)

Quote from George Ankner:
If you knew as much as you think you know,
You would realize that you don't know what you thought you knew!

 

[Guest]

Prior to posting this message it appeared that the system was shutting down
normally. Which is why I was surprised to get the error described below. I
followed your instructions, now my systems freezes with a blank blue screen
at shut down. And the same error messages when I reboot. Below is the
message I get with the "Windows has recovered from an unexpected shutdown"
window:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 1000007e
BCP1: C0000005
BCP2: 8B057822
BCP3: 87465B20
BCP4: 8746581C
OS Version: 6_0_6000
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\Mini042207-07.dmp
C:\Users\Donald\AppData\Local\Temp\WER-50125-0.sysdata.xml
C:\Users\Donald\AppData\Local\Temp\WERF25E.tmp.version.txt

Read our privacy statement:
http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409

 

[Richard Urban]

Please go here: http://www.microsoft.com/en/us/default.aspx

Copy and paste each of the problem codes (such as 1000007e) in the Microsoft
web page search box, one at a time. Go to the KB articles and see if
anything there pertains to hardware you may have in your computer.

The first code is explained here: http://support.microsoft.com/kb/321637

Continue on with the rest of the codes.

--


Regards,

Richard Urban
Microsoft MVP Windows Shell/User
(For email, remove the obvious from my address)

Quote from George Ankner:
If you knew as much as you think you know,
You would realize that you don't know what you thought you knew!

 

[Guest]

The KB article you directed me to apparently applies only to XP, it was
published in January of '05. I searched "1000007e" for content applicable to
Vista Home Premium and got:
There are no documents that match your search for "1000007e"

Same for the other codes. And it seems that searching for those codes is
pointless because three shutdowns in a row all produced different codes.

Should I do an install with nothing but a HDD, the DVD drive, and everthing
on the MB disabled (except for the ACPI)? Then add the other stuff
one-by-one?

Donald

My system:
processor: P4 3.2 processor
board: FOXCONN 925A01-8EKRS2
2gb RAM
I use the integrated video, sound, & LAN
USB mouse
PS/2 keyboard
HP DVD drive
winmodem w/ intel chipset

 

[Richard Urban]

I have had to do that in the past with Windows XP. I do think you have a
hardware related problem. Remember, a lot of hardware has built in code on a
chip, to identify itself to the O/S. If this code somehow throws up an error
in Vista there is no telling what the result.

Use only 1 hard drive, DVD drive, set the bios to its default settings (in
case you have changed something that may affect the install), monitor,
keyboard and mouse. Then add the cards and other plug-in hardware one at a
time, rebooting in between.



--


Regards,

Richard Urban
Microsoft MVP Windows Shell/User
(For email, remove the obvious from my address)

Quote from George Ankner:
If you knew as much as you think you know,
You would realize that you don't know what you thought you knew!

 

[Guest]

Ok, it's a plan. I'll get back to you here in a few days.

Donald

 

[Guest]

IT LIVES, IT LIVES!

I spent the past few days fumbling around but finally got serious last
night. I disconnected/removed everything but mouse/keyboard/HDD/DVD-ROM. I
disabled everything in the BIOS except what was needed for the drives and
ACPI. Vista installed smoothly and is running rock solid. I enabled the
integrated LAN and that went smoothly, the new IE is smooth but I hate the
black area at the top.

My problems were likely with the older winmodem and/or PCI TV tuner card I
was using.

I'll start a new thread if I have any other problems.

Thanks,

Donald

 

[Guest]

Hi Donald,

I too, am experiencing the Blue screen of death, mine only seems to occur
randomly, when playing an online game or accessing internet throught IE7 or
Firefox.

I have recieved a reply back about a bad driver supposedly causing some
problem on my system but, they really are vague about what driver where.
I would suggest that you check your motherboard BIOs settings and see if
they are ok with Vista.
I am having a problem trying to update mine from ASUS and the board is
compatible with Vista, but the book says nothing about it and CD provided
doesn't recognize OS.