terrible video chat

[newbie]

Hi, I am recently having problem with MSN video chat with my parents in
China. The voice chat alone is normal. But once I started video chat, then
their voice is terrible on my end (delayed, discontinuous, barely audible).
Strangely, my parents said they could hear my voice clearly without a
problem. I have a much better computer (2GB memory, 160 GB HD, 2 years old)
than what they have (256MB memory, 10 GB HD, >6 years old). I have asked my
DSL service provider (ATT) to upgrade my service twice (Pro now, with 3MB
Down and 512 KB Up). In addition, I have no problem at all with video
chatting with friends in US.

What could be the problem? It seems it's not the problem of the DSL speed
since I have upgraded twice and it doesn't improve at all. I used a web DSL
speed test (server located in Los angeles, I am in San Diego) to check my DSL
speed and mine is normal, and checked my parents' computer DSL speed in
China, the result is 100KB Down and 300 KB Up. So it looks like their upload
is good, then why I can't hear their voice clearly even I have an excellent
download speed on my end? And because their Download speed is poor, however,
they can still hear my voice without problem. I am just totally confused
here.

Or maybe it's their computer is too old? However, about 1 year ago, I have
no problem to video chat with them on the same 2 computers. They then visited
us here for 6 months and then went back to china, and since then, the video
chat started to have problem.

please advice

 

[newbie]

Jonathan,

Can you give me your thoughts on this pleaseã€

John

 

[Lord _Turkey_Cough]

Hi, I am recently having problem with MSN video chat with my parents in
China. The voice chat alone is normal. But once I started video chat, then
their voice is terrible on my end (delayed, discontinuous, barely
audible).
Strangely, my parents said they could hear my voice clearly without a
problem. I have a much better computer (2GB memory, 160 GB HD, 2 years
old)
than what they have (256MB memory, 10 GB HD, >6 years old). I have asked
my
DSL service provider (ATT) to upgrade my service twice (Pro now, with 3MB
Down and 512 KB Up). In addition, I have no problem at all with video
chatting with friends in US.

What could be the problem? It seems it's not the problem of the DSL speed
since I have upgraded twice and it doesn't improve at all. I used a web
DSL
speed test (server located in Los angeles, I am in San Diego)

Where abouts in Los Angels is China?

 

[msnews.microsoft.com]

The problem is not on your side but the China side. No matter how fast your
side is you will not get any better when you have the China side soooo soooo
slowwww.
I bet if you hook up to anyone in the US everything would be ok.


My thoughts