Terminal Services crash? or something else?

[Guest]

A company I support (5 hrs a week) have a 2000 Domain with about a dozen
local users, 6 users in a remote office and 4 remote home users. The remote
office uses their own 2000 server in a different domain and they pick up
their mail via Exchange on both servers - the main server collects SMTP via
ISP. Remote (non-office) collect their mail via Outlook Web Access (via
Terminal Services). All remote users use Navision via TS. Access for all
remote users is via browser (http:// ip address / terminals).

Late last week all remote users lost access to Terminal Services. The
browser returned: 'The page cannot be displayed' (IE) or 'Error: Host Not
Accessible' (Firefox). On Tuesday I uninstalled/reinstalled Terminal
Services and the problem was resolved. Today (Thursday) the problem has
returned - all remote users are unable to login via Terminal Services.

SMTP email is still going to the remote office, and FTP access is still
available so we know the router/firewall are ok. No changes have been made
to Firewall config.

Where/how can I identify where the problem is? How can I resolve it
permanently without having to re-install TS on a regular basis/

 

[Guest]

Something I forgot to mention .... the reason I uninstalled/reinstalled TS on
Tuesday was because I could not 'Start/Stop/Restart' as all options were
greyed out. I did try setting the startup to manual but as soon as I started
teh service after rebooting the options were greyed out and users still had
no access.

After reinstalling the options were still greyed out.

Any help appreciated.

 

[Guest]

Resolved! It wasn't Terminal Services which was the problem. The Web Server
service had stopped for some reason. Restarting the Web Server service gave
users access again.

 

[Vera Noest [MVP]]

Glad you solved your problem!

In case that you still worry about the greyed out options on the TS
service: this is by design. Documented here:

278657 - Terminal Services Cannot Be Manipulated
http://support.microsoft.com/?kbid=278657

_________________________________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
TS troubleshooting: http://ts.veranoest.net
SQL troubleshooting: http://sql.veranoest.net
___ please respond in newsgroup, NOT by private email ___