Hi Daave,
Thanks for responding. Firstly I have mafe a note of recent events. Here are
some warnings and errors from Applications in Event Viewer below.
Event Type: Warning
Event Source: LoadPerf
Event Category: None
Event ID: 2002
Date: 16/10/2008
Time: 14:26:29
User: N/A
Computer: TOMCATESS
Description:
The MOF file created for the Outlook service could not be loaded. The error
code returned by the MOF Compiler is contained in the Record Data. Before the
performance counters of this service can be collected by WMI the MOF file
will need to be loaded manually. Contact the vendor of this service for
additional information.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 01 00 00 00 bc 13 00 00 ....¼...
********
(there are quite a few of these warnings happening)
********
Event Type: Warning
Event Source: Userenv
Event Category: None
Event ID: 1517
Date: 08/10/2008
Time: 07:53:22
User: NT AUTHORITY\SYSTEM
Computer: TOMCATESS
Description:
Windows saved user TOMCATESS\Caroline Thom registry while an application or
service was still using the registry during log off. The memory used by the
user's registry has not been freed. The registry will be unloaded when it is
no longer in use.
This is often caused by services running as a user account, try configuring
the services to run in either the LocalService or NetworkService account.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
**********
Event Type: Warning
Event Source: MsiInstaller
Event Category: None
Event ID: 1015
Date: 07/10/2008
Time: 14:45:30
User: TOMCATESS\Caroline Thom
Computer: TOMCATESS
Description:
Failed to connect to server. Error: 0x800401F0
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
*****************
Event Type: Error
Event Source: MsiInstaller
Event Category: None
Event ID: 10005
Date: 07/10/2008
Time: 14:06:15
User: TOMCATESS\Caroline Thom
Computer: TOMCATESS
Description:
Product: Microsoft Office Small Business Edition 2003 -- Error 25090. Office
Setup encountered a problem with the Office Source Engine, system error:
-2147023836. Please open C:\Program Files\Microsoft
Office\OFFICE11\1033\SETUP.CHM and look for "Office Source Engine" for
information on how to resolve this problem.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 7b 39 31 43 41 30 34 30 {91CA040
0008: 39 2d 36 30 30 30 2d 31 9-6000-1
0010: 31 44 33 2d 38 43 46 45 1D3-8CFE
0018: 2d 30 31 35 30 30 34 38 -0150048
0020: 33 38 33 43 39 7d 383C9}
******************************
Event Type: Error
Event Source: MsiInstaller
Event Category: None
Event ID: 1023
Date: 07/10/2008
Time: 14:01:32
User: TOMCATESS\Caroline Thom
Computer: TOMCATESS
Description:
Product: Microsoft Office Small Business Edition 2003 - Update 'Update for
Office 2003 (KB907417): OTKLOADR' could not be installed. Error code 1603.
Additional information is available in the log file
C:\WINDOWS\TEMP\OHotfix\OHotfix(00001)_Msi.log.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 7b 39 31 43 41 30 34 30 {91CA040
0008: 39 2d 36 30 30 30 2d 31 9-6000-1
0010: 31 44 33 2d 38 43 46 45 1D3-8CFE
0018: 2d 30 31 35 30 30 34 38 -0150048
0020: 33 38 33 43 39 7d 20 7b 383C9} {
0028: 43 36 46 31 45 38 37 44 C6F1E87D
0030: 2d 46 33 45 31 2d 34 38 -F3E1-48
0038: 37 34 2d 39 37 45 43 2d 74-97EC-
0040: 46 38 37 44 41 42 36 44 F87DAB6D
0048: 36 38 37 38 7d 20 31 36 6878} 16
0050: 30 33 03
******************
Event Type: Error
Event Source: MsiInstaller
Event Category: None
Event ID: 10005
Date: 07/10/2008
Time: 14:01:29
User: TOMCATESS\Caroline Thom
Computer: TOMCATESS
Description:
Product: Microsoft Office Small Business Edition 2003 -- Error 25090. Office
Setup encountered a problem with the Office Source Engine, system error:
-2147023836. Please open C:\Program Files\Microsoft
Office\OFFICE11\1033\SETUP.CHM and look for "Office Source Engine" for
information on how to resolve this problem.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 7b 39 31 43 41 30 34 30 {91CA040
0008: 39 2d 36 30 30 30 2d 31 9-6000-1
0010: 31 44 33 2d 38 43 46 45 1D3-8CFE
0018: 2d 30 31 35 30 30 34 38 -0150048
0020: 33 38 33 43 39 7d 383C9}
************************
Event Type: Error
Event Source: MsiInstaller
Event Category: None
Event ID: 1024
Date: 06/10/2008
Time: 20:14:37
User: NT AUTHORITY\SYSTEM
Computer: TOMCATESS
Description:
Product: Microsoft Office Small Business Edition 2003 - Update 'Update for
Office 2003 (KB907417): OTKLOADR' could not be installed. Error code 1603.
Windows Installer can create logs to help troubleshoot issues with installing
software packages. Use the following link for instructions on turning on
logging support:
http://go.microsoft.com/fwlink/?LinkId=23127
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 7b 39 31 43 41 30 34 30 {91CA040
0008: 39 2d 36 30 30 30 2d 31 9-6000-1
0010: 31 44 33 2d 38 43 46 45 1D3-8CFE
0018: 2d 30 31 35 30 30 34 38 -0150048
0020: 33 38 33 43 39 7d 20 7b 383C9} {
0028: 43 36 46 31 45 38 37 44 C6F1E87D
0030: 2d 46 33 45 31 2d 34 38 -F3E1-48
0038: 37 34 2d 39 37 45 43 2d 74-97EC-
0040: 46 38 37 44 41 42 36 44 F87DAB6D
0048: 36 38 37 38 7d 20 31 36 6878} 16
0050: 30 33 03
**************
And below some Errors and warnings from System in event viewer.
**************
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7023
Date: 31/10/2008
Time: 12:59:01
User: N/A
Computer: TOMCATESS
Description:
The Human Interface Device Access service terminated with the following
error:
The specified module could not be found.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
*************
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7001
Date: 31/10/2008
Time: 12:59:01
User: N/A
Computer: TOMCATESS
Description:
The ClipBook service depends on the Network DDE service which failed to
start because of the following error:
The service cannot be started, either because it is disabled or because it
has no enabled devices associated with it.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
********************
Event Type: Warning
Event Source: Dhcp
Event Category: None
Event ID: 1003
Date: 31/10/2008
Time: 12:57:43
User: N/A
Computer: TOMCATESS
Description:
Your computer was not able to renew its address from the network (from the
DHCP Server) for the Network Card with network address 00138FF44BFB. The
following error occurred:
The operation was canceled by the user. . Your computer will continue to try
and obtain an address on its own from the network address (DHCP) server.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: c7 04 00 00 Ç...
***********************
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7000
Date: 31/10/2008
Time: 12:52:44
User: N/A
Computer: TOMCATESS
Description:
The avast! Web Scanner service failed to start due to the following error:
The service did not respond to the start or control request in a timely
fashion.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
***************
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7009
Date: 31/10/2008
Time: 12:52:44
User: N/A
Computer: TOMCATESS
Description:
Timeout (30000 milliseconds) waiting for the avast! Web Scanner service to
connect.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
****************
There were quite a lot of the same/similar errors to above last one.
Below some warnings and errors from Antivirus in event viewer.
******************
Event Type: Warning
Event Source: avast!
Event Category: Client
Event ID: 90
Date: 31/10/2008
Time: 05:44:07
User: N/A
Computer: TOMCATESS
Description:
Function setifaceUpdatePackages() has failed. Return code is 0xC0000142,
dwRes is C0000142.
****************Event Type: Error
Event Source: avast!
Event Category: Client
Event ID: 90
Date: 30/10/2008
Time: 23:07:20
User: N/A
Computer: TOMCATESS
Description:
AAVM - scanning error: Aavm: CreateEventsAndMapping map panic!! - server
DOWN???, 000005AF.
********************
Hope this is OK info...now some PC info from Balarc advisor:-
Windows XP Home Edition Service Pack 3 (build 2600)
1.70 gigahertz Intel Celeron
8 kilobyte primary memory cache
128 kilobyte secondary memory cache
41.10 Gigabytes Usable Hard Drive Capacity
9.42 Gigabytes Hard Drive Free Space
176 Megabytes Installed Memory
Slot '0' has 128 MB
Slot '1' has 64 MB
Slot '2' is Empty
Slot '3' is Empty
Local Drive Volumes
c: (NTFS on drive 0) 41.10 GB 9.42 GB free
avast! antivirus 4.8.1229 [VPS 081030-0] Version 4.8.1229
Realtime File Scanning On
Is this enough info ? Do you think you can help me ?
Regards,
Caroline x
