struggling to use a USB Mass Storage device, actually it the SanDisk 256MB Cruzer Mini,

[Bob Doyle]

I have been struggling to use a USB Mass Storage device, actually it the
SanDisk 256MB Cruzer Mini, with my work laptop which is running Windows XP
Professional SP1 (Service Pack 1). The laptop is an IBM Thinkpad T30 with a
P4 processor and over a 1GB of RAM so I know it can handle almost anything.
The Sandisk Cruzer Mini USB Storage device, which I absolutely love and
highly recommend, is made to work with the newly available USB 2.0 standard
for faster file transfer speeds. Great I thought, knowing I had WinXP Pro
and SP1, which if you're familiar with Windows ensures you'll already have
USB 2.0 installed.

don't know how this is possible, according to Microsoft it was in SP1 and
absolutely in the hotfixes I downloaded. Not to be beaten I start search
Microsoft for more information and stumble (yes stumble, because it
practically impossible to really find what you're looking for) across a page
that describes my issue in exacting detail. It says I will see error
messages like "HI-SPEED USB Device Plugged into non-HI-SPEED USB Hub." and
"There are no HI-SPEED USB host controllers installed on this computer."
Yes, yes I think because I am getting the first error message.

I follow the instructions and download the USB 2.0 updater that they
recommend to fix this odd quirk that of course should not be happening. I
run the installer file (WindowsXP-KB822603-x86-ENU.exe) and see that it is
installing. I reboot (you know I was going to have to) and wait to see what
happens when the laptop reboots.

I plug in the Cruzer Mini and to my utter alarm I see the same bloody error
message - the updater had NOT fixed it.



Any tips, advice? Thanks!

Bob

 

[Steve Shattuck]

Great I thought, knowing I had WinXP Pro and SP1,

which if you're familiar with Windows ensures you'll
already have USB 2.0 installed.

Perhaps you forgot to check to see if your T30 is equipped with USB 2.0 ports. Some models are not and you can't make a USB 1.1 port a 2.0 port simply by adding software.