There are no HI-SPEED USB host controllers installed on this computer

[Bob Doyle]

I have been struggling to use a USB Mass Storage device, actually it the
SanDisk 256MB Cruzer Mini, with my work laptop which is running Windows XP
Professional SP1 (Service Pack 1). The laptop is an IBM Thinkpad T30 with a
P4 processor and over a 1GB of RAM so I know it can handle almost anything.
The Sandisk Cruzer Mini USB Storage device, which I absolutely love and
highly recommend, is made to work with the newly available USB 2.0 standard
for faster file transfer speeds. Great I thought, knowing I had WinXP Pro
and SP1, which if you're familiar with Windows ensures you'll already have
USB 2.0 installed.

don't know how this is possible, according to Microsoft it was in SP1 and
absolutely in the hotfixes I downloaded. Not to be beaten I start search
Microsoft for more information and stumble (yes stumble, because it
practically impossible to really find what you're looking for) across a page
that describes my issue in exacting detail. It says I will see error
messages like "HI-SPEED USB Device Plugged into non-HI-SPEED USB Hub." and
"There are no HI-SPEED USB host controllers installed on this computer."
Yes, yes I think because I am getting the first error message.

I follow the instructions and download the USB 2.0 updater that they
recommend to fix this odd quirk that of course should not be happening. I
run the installer file (WindowsXP-KB822603-x86-ENU.exe) and see that it is
installing. I reboot (you know I was going to have to) and wait to see what
happens when the laptop reboots.

I plug in the Cruzer Mini and to my utter alarm I see the same bloody error
message - the updater had NOT fixed it.



Any tips, advice? Thanks!

Bob

 

[Guest]

what are you plugging it into ??? If you do not have the
hardware in the laptop it will not be USB 2.0. I use a
pcmia card that is USB 2.0

 

[kurttrail]

I have been struggling to use a USB Mass Storage device, actually it
the SanDisk 256MB Cruzer Mini, with my work laptop which is running
Windows XP Professional SP1 (Service Pack 1). The laptop is an IBM
Thinkpad T30 with a P4 processor and over a 1GB of RAM so I know it
can handle almost anything. The Sandisk Cruzer Mini USB Storage
device, which I absolutely love and highly recommend, is made to work
with the newly available USB 2.0 standard for faster file transfer
speeds. Great I thought, knowing I had WinXP Pro and SP1, which if
you're familiar with Windows ensures you'll already have USB 2.0
installed.

Only if your hardware is capable of handling it.

don't know how this is possible, according to Microsoft it was in
SP1 and absolutely in the hotfixes I downloaded. Not to be beaten I
start search Microsoft for more information and stumble (yes stumble,
because it practically impossible to really find what you're looking
for) across a page that describes my issue in exacting detail. It
says I will see error messages like "HI-SPEED USB Device Plugged into
non-HI-SPEED USB Hub." and "There are no HI-SPEED USB host
controllers installed on this computer." Yes, yes I think because I
am getting the first error message.

I follow the instructions and download the USB 2.0 updater that they
recommend to fix this odd quirk that of course should not be
happening. I run the installer file (WindowsXP-KB822603-x86-ENU.exe)
and see that it is installing. I reboot (you know I was going to have
to) and wait to see what happens when the laptop reboots.

I plug in the Cruzer Mini and to my utter alarm I see the same bloody
error message - the updater had NOT fixed it.

http://www-1.ibm.com/support/docview.wss?rs=0&uid=psg1MIGR-42218&loc=en_US#expansion

And you only have USB 1.1.

--
Peace!
Kurt
Self-anointed Moderator
microscum.pubic.windowsexp.gonorrhea
http://microscum.com
"Trustworthy Computing" is only another example of an Oxymoron!
"Produkt-Aktivierung macht frei!"

 

[bdavidh]

Don't know if you got your answer or not, but try the
SANDISK site. It's not much help, but follow the help
about removing the registries entries for XP, then
reboot. Tha's how I got my cruzer mini to work on my
laptop at home, then the same steps at work.

Anybody have any luck getting it to work on a Windows 2003
Server?

 

[Yves Leclerc]

One possibilty is to un-install all USB devices, root hubs and USP ports.
Then reboot Windows XP (with SP 1 installed) and XP should now re-detect the
USB ports/hubs (including any USB 2).

Y.