USB 2.0 "This device can perform faster" NIGHTMARE

  • Thread starter PhilipDeLaneyWV
  • Start date

P

PhilipDeLaneyWV

I have an AMD Dual Core Athlon 64 x2 with a Jetway M2A692-GHG
Motherboard running XP SP2 (fully updated). I recently connected a USB
Hi-Speed Card reader into one of the USB ports and got the dreaded
"The device can perform faster" message. After doing extensive web
research, I updated the motherboard drivers - no change. I uninstalled
all of the USB items under the device manager and allowed XP to
"rediscover" the ports - no change. I decided to "go around" the
problem by purchasing a PCI USB 2.0 & Firewire card. I followed the
installation instruction to the letter. I get the same message about
the device can perform faster when I plug into one of the card's USB
ports. This is what I see under the device manager now:

Universal Serial Bus Controller
ALi PCI to USB Enhanced Host Controller
USB 2.0 Root Hub
Universal Serial Bus controllers
ALi PCI to USB Open Host Controller
ALi PCI to USB Open Host Controller
ALi PCI to USB Open Host Controller
Standard Enhanced PCI to USB Host Controller
Standard OpenHCD USB Host Controller
Standard OpenHCD USB Host Controller
Standard OpenHCD USB Host Controller
Standard OpenHCD USB Host Controller
Standard OpenHCD USB Host Controller
USB Composite Device (USB Mouse & Keyboard)
USB Mass Storage Device (the USB Hi-Speed 2.0 Card Reader)
USB Printing Support
USB Root Hub
USB Root Hub
USB Root Hub
USB Root Hub
USB Root Hub
USB Root Hub
USB Root Hub
USB Root Hub
USB Root Hub

I am at a total loss as to what to do to get my ports to be 2.0 ports.
I know that both the motherboard and the PCI card are USB 2.0
compliant, and that the Card Reader device works at full speed on
another machine (An IBM Thinkpad Laptop). Any suggestions would be
welcome as although I consider myself to be somewhat technically
competent, this problem has me completely stumped (and from what I see
on the web, I am far from the only one).

Thanks,
Phil
 
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T

Terry R.

The date and time was 2/5/2008 4:00 PM, and on a whim, PhilipDeLaneyWV
pounded out on the keyboard:
I have an AMD Dual Core Athlon 64 x2 with a Jetway M2A692-GHG
Motherboard running XP SP2 (fully updated). I recently connected a USB
Hi-Speed Card reader into one of the USB ports and got the dreaded
"The device can perform faster" message. After doing extensive web
research, I updated the motherboard drivers - no change. I uninstalled
all of the USB items under the device manager and allowed XP to
"rediscover" the ports - no change. I decided to "go around" the
problem by purchasing a PCI USB 2.0 & Firewire card. I followed the
installation instruction to the letter. I get the same message about
the device can perform faster when I plug into one of the card's USB
ports. This is what I see under the device manager now:

Universal Serial Bus Controller
ALi PCI to USB Enhanced Host Controller
USB 2.0 Root Hub
Universal Serial Bus controllers
ALi PCI to USB Open Host Controller
ALi PCI to USB Open Host Controller
ALi PCI to USB Open Host Controller
Standard Enhanced PCI to USB Host Controller
Standard OpenHCD USB Host Controller
Standard OpenHCD USB Host Controller
Standard OpenHCD USB Host Controller
Standard OpenHCD USB Host Controller
Standard OpenHCD USB Host Controller
USB Composite Device (USB Mouse & Keyboard)
USB Mass Storage Device (the USB Hi-Speed 2.0 Card Reader)
USB Printing Support
USB Root Hub
USB Root Hub
USB Root Hub
USB Root Hub
USB Root Hub
USB Root Hub
USB Root Hub
USB Root Hub
USB Root Hub

I am at a total loss as to what to do to get my ports to be 2.0 ports.
I know that both the motherboard and the PCI card are USB 2.0
compliant, and that the Card Reader device works at full speed on
another machine (An IBM Thinkpad Laptop). Any suggestions would be
welcome as although I consider myself to be somewhat technically
competent, this problem has me completely stumped (and from what I see
on the web, I am far from the only one).

Thanks,
Phil

Hi Phil,

Read here and see if there is anything you missed:
http://www.microsoft.com/windowsxp/using/networking/learnmore/jones_02august05.mspx

along with the included links.

--
Terry R.

***Reply Note***
Anti-spam measures are included in my email address.
Delete NOSPAM from the email address after clicking Reply.
 
P

PhilipDeLaneyWV

The date and time was 2/5/2008 4:00 PM, and on a whim, PhilipDeLaneyWV
pounded out on the keyboard:







Hi Phil,

Read here and see if there is anything you missed:http://www.microsoft.com/windowsxp/using/networking/learnmore/jones_0...

along with the included links.

--
Terry R.

***Reply Note***
Anti-spam measures are included in my email address.
Delete NOSPAM from the email address after clicking Reply.

I presume that since 2002, when the article was written, XP has
expanded to include support beyond the NEC chipset. If that is true,
then I have gone through all of these step with no change in the speed
of my supposed 2.0 ports.

Thanks,
Phil
 
D

David H. Lipman

From: "PhilipDeLaneyWV" <[email protected]>


|
| I presume that since 2002, when the article was written, XP has
| expanded to include support beyond the NEC chipset. If that is true,
| then I have gone through all of these step with no change in the speed
| of my supposed 2.0 ports.
|
| Thanks,
| Phil

Contact the manufacturer.
 
P

PhilipDeLaneyWV

From: "PhilipDeLaneyWV" <[email protected]>

|
| I presume that since 2002, when the article was written, XP has
| expanded to include support beyond the NEC chipset. If that is true,
| then I have gone through all of these step with no change in the speed
| of my supposed 2.0 ports.
|
| Thanks,
| Phil

Contact the manufacturer.

I have been to their website and downloaded and installed the latest
drivers - no change.

Thanks,
Phil
 
D

David H. Lipman

From: "PhilipDeLaneyWV" <[email protected]>


|
| I have been to their website and downloaded and installed the latest
| drivers - no change.
|
| Thanks,
| Phil

Yeah... I got that. Contact them by email, phone, etc.
 
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T

Terry R.

The date and time was 2/5/2008 5:25 PM, and on a whim, PhilipDeLaneyWV
pounded out on the keyboard:

I presume that since 2002, when the article was written, XP has
expanded to include support beyond the NEC chipset. If that is true,
then I have gone through all of these step with no change in the speed
of my supposed 2.0 ports.

Thanks,
Phil

Regardless, the troubleshooting tips can still apply. But if you don't
want to take the time to investigate, that's your choice.

--
Terry R.

***Reply Note***
Anti-spam measures are included in my email address.
Delete NOSPAM from the email address after clicking Reply.
 
M

M.I.5¾

PhilipDeLaneyWV said:
I have an AMD Dual Core Athlon 64 x2 with a Jetway M2A692-GHG
Motherboard running XP SP2 (fully updated). I recently connected a USB
Hi-Speed Card reader into one of the USB ports and got the dreaded
"The device can perform faster" message. After doing extensive web
research, I updated the motherboard drivers - no change. I uninstalled
all of the USB items under the device manager and allowed XP to
"rediscover" the ports - no change. I decided to "go around" the
problem by purchasing a PCI USB 2.0 & Firewire card. I followed the
installation instruction to the letter. I get the same message about
the device can perform faster when I plug into one of the card's USB
ports. This is what I see under the device manager now:

Universal Serial Bus Controller
ALi PCI to USB Enhanced Host Controller
USB 2.0 Root Hub
Universal Serial Bus controllers
ALi PCI to USB Open Host Controller
ALi PCI to USB Open Host Controller
ALi PCI to USB Open Host Controller
Standard Enhanced PCI to USB Host Controller
Standard OpenHCD USB Host Controller
Standard OpenHCD USB Host Controller
Standard OpenHCD USB Host Controller
Standard OpenHCD USB Host Controller
Standard OpenHCD USB Host Controller
USB Composite Device (USB Mouse & Keyboard)
USB Mass Storage Device (the USB Hi-Speed 2.0 Card Reader)
USB Printing Support
USB Root Hub
USB Root Hub
USB Root Hub
USB Root Hub
USB Root Hub
USB Root Hub
USB Root Hub
USB Root Hub
USB Root Hub

I am at a total loss as to what to do to get my ports to be 2.0 ports.
I know that both the motherboard and the PCI card are USB 2.0
compliant, and that the Card Reader device works at full speed on
another machine (An IBM Thinkpad Laptop). Any suggestions would be
welcome as although I consider myself to be somewhat technically
competent, this problem has me completely stumped (and from what I see
on the web, I am far from the only one).

First thing: Try your card reader in another PC that has USB2 capability.
Does it work as expected there, if not then the high speed port on the card
reader is dead.
 
P

PhilipDeLaneyWV

First thing:  Try your card reader in another PC that has USB2 capability.
Does it work as expected there, if not then the high speed port on the card
reader is dead.- Hide quoted text -

- Show quoted text -

Yes - the card reader works at full speed on another PC, so I am sure
the card reader is OK.

Thanks,
Phil
 
P

PhilipDeLaneyWV

The date and time was 2/5/2008 5:25 PM, and on a whim, PhilipDeLaneyWV
pounded out on the keyboard:




Regardless, the troubleshooting tips can still apply.  But if you don't
want to take the time to investigate, that's your choice.

--
Terry R.

***Reply Note***
Anti-spam measures are included in my email address.
Delete NOSPAM from the email address after clicking Reply.

Perhaps I was not clear - I did go through all of those steps with no
change - my concern was that the article implies that XP only supports
Hi-Speed with a NEC chipset, which I understood was no longer the case
(my card has an ALi chipset)

Thanks,
Phil
 
M

M.I.5¾

First thing: Try your card reader in another PC that has USB2 capability.
Does it work as expected there, if not then the high speed port on the
card
reader is dead.- Hide quoted text -

- Show quoted text -

Yes - the card reader works at full speed on another PC, so I am sure
the card reader is OK.

-----------

.... and you have tried it in another port on the target PC, preferably one
where you know that some other device has operated at high speed?

Is the port that you are trying it on, on the front or rear of the PC?
 
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P

PhilipDeLaneyWV

Yes - the card reader works at full speed on another PC, so I am sure
the card reader is OK.

-----------

... and you have tried it in another port on the target PC, preferably one
where you know that some other device has operated at high speed?

Is the port that you are trying it on, on the front or rear of the PC?- Hide quoted text -

- Show quoted text -

The card reader is the first Hi-Speed device that I have tried on the
target PC. I have tried it on every port - the original 2 front and 4
back ports plus the new (PCI-card based) 3 front and 3 back ports.

Thanks,
Phil
 
S

smlunatick

Yes - the card reader works at full speed on another PC, so I am sure
the card reader is OK.

Thanks,
Phil- Hide quoted text -

- Show quoted text -

USB 2.0 add in card are very "difficult" to get working correctly when
this "perform faster" message comes out. This is especially
problematic when your are not using NEC based USB 2.0 cards. The only
way to clear this problem up is to disconnect all USB devices abd to
completely remove the USB settings in Device Manager. Then, let XP
redetect the USB controllers at the next booting.
 
M

M.I.5¾

Yes - the card reader works at full speed on another PC, so I am sure
the card reader is OK.

-----------

... and you have tried it in another port on the target PC, preferably one
where you know that some other device has operated at high speed?

Is the port that you are trying it on, on the front or rear of the PC?-
Hide quoted text -

- Show quoted text -

The card reader is the first Hi-Speed device that I have tried on the
target PC. I have tried it on every port - the original 2 front and 4
back ports plus the new (PCI-card based) 3 front and 3 back ports.

--------------

OK then try this. With your reader connected, while holding down the
windows key press the pause key. Select the 'Hardware' tab if it is not
already selected and click on 'Device Manager'.

Scroll down to the USB devices and expand it. There should be a number of
"Root Hub"s. Now right click each one in turn and select 'properties' and
then the 'Power' tab. This will show the number of ports each hub controls
and for the majority this will be two ports. What we are looking for is the
presence of hubs that control more than 2 ports (and I would 6 ports each in
your set up - but numbers may vary). There should be 2 of these, on for
your motherboard and one for your added PCI card - and they may well be the
bottom 2. The total number of ports on all the root hubs should be at least
twice the number of physical ports that you actually have. If these hubs
with more than 2 ports are missing, or the total ports is less than twice
the physical ports then your PC has not had the drivers installed to use
them. The drivers for the motherboard may well be different for the PCI
card. If all is well here, then:

Open up the disk drives section and if the drives representing your reader
are there, right click and uninstall each and every one. Now go back to the
USB devices and find your USB reader (if it is there) and uninstall that.
Now unplug the reader and reboot the PC. Once booted, plug the reader back
in to a rear mounted USB port and allow Windows to detect and install. Does
that pesky error message appear?

Please report back what happens.
 
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S

smlunatick

The card reader is the first Hi-Speed device that I have tried on the
target PC. I have tried it on every port - the original 2 front and 4
back ports plus the new (PCI-card based) 3 front and 3 back ports.

--------------

OK then try this.  With your reader connected, while holding down the
windows key press the pause key.  Select the 'Hardware' tab if it is not
already selected and click on 'Device Manager'.

Scroll down to the USB devices and expand it.  There should be a number of
"Root Hub"s.  Now right click each one in turn and select 'properties' and
then the 'Power' tab.  This will show the number of ports each hub controls
and for the majority this will be two ports.  What we are looking for isthe
presence of hubs that control more than 2 ports (and I would 6 ports each in
your set up - but numbers may vary).  There should be 2 of these, on for
your motherboard and one for your added PCI card - and they may well be the
bottom 2.  The total number of ports on all the root hubs should be at least
twice the number of physical ports that you actually have.  If these hubs
with more than 2 ports are missing, or the total ports is less than twice
the physical ports then your PC has not had the drivers installed to use
them.  The drivers for the motherboard may well be different for the PCI
card.  If all is well here, then:

Open up the disk drives section and if the drives representing your reader
are there, right click and uninstall each and every one. Now go back to the
USB devices and find your USB reader (if it is there) and uninstall that.
Now unplug the reader and reboot the PC.  Once booted, plug the reader back
in to a rear mounted USB port and allow Windows to detect and install.  Does
that pesky error message appear?

Please report back what happens.- Hide quoted text -

- Show quoted text -

ALi USB chips seem to have a lot of "compatiblity" issues. Several
USB device manufacturers have posted several wok arounds for this chip.
 

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