Stop Screen after installing Windows XP, Service Pack 3


D

dondd

I received the following Stop screen error code after installing SP 3 to my
XP Home Edition OS.

Stop:0X0000007E (0XC0000005, 0XF781C756, 0XF79F7430, 0XF79F712C)

I had to reboot in safe mode and uninstall SP3 to get back to normal, which
is Service Pack 2. The PC is an HP Compaq SR1520NX with 1GB Ram and 160GB HD
with plenty of room. The only hardware I had a bit of trouble with was an
Nvidia AGP card which they helped me with updating the driver several months
ago. I don't seem to have any problems otherwise with it. Also, I installed
a Pinacle USB TV Tuner. I've had some problems getting it to recognize the
tuner occasionally. Sometimes when I unplug it and re-plug it, it works.

How can I tell (from the error code) what is causing the stop screen? I
appreciate any input...thanks!

Don
 
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P

PA Bear [MS MVP]

<QP>
0x0000007E: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
A system thread generated an exception which the error handler did not
catch. There are numerous individual causes for this problem, including
hardware incompatibility, a faulty device driver or system service, or some
software issues. Check Event Viewer (EventVwr.msc) for additional
information.
</QP>
Source and more: http://aumha.org/a/stop.htm
 
G

Gerry

Don

Background information on Stop Error message:
http://msdn2.microsoft.com/en-us/library/ms795746.aspx

0x0000007E: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
A system thread generated an exception which the error handler did not
catch. There are numerous individual causes for this problem, including
hardware incompatibility, a faulty device driver or system service, or
some software issues. Check Event Viewer (EventVwr.msc) for additional
information.
Source: http://aumha.org/a/stop.htm

Background information on Stop Error message 0x8E
http://msdn2.microsoft.com/en-us/library/ms794023.aspx

Did the problem arise during start up or did it occur later?

Are there any yellow question marks in Device Manager? Right click on
the My Computer icon on your Desktop and select Properties,
Hardware,Device Manager. If yes what is the Device Error code?

Try Start, Run, type "sigverif.exe" without quotes and hit OK. What
drivers are listed as unsigned? Disregard those which are not checked.

Remove any dust bunnies from inside the computer casing using an Air
Duster and check all fans are running.

Check the hard drive for bad sectors by running chkdsk /f /r

You need to be aware that running chkdsk can take hours

Faulty RAM. You might test your RAM memory
http://www.memtest.org/

http://www.elephantboycomputers.com/page2.html#Hardware_Tshoot

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
 
D

dondd

Gerry, Thanks for the prompt and comprehensive reply to my post. To answer
your questions:

The stop screen occurred when SP3 installed and wanted to restart the PC.
When I restarted, I got the stop screen. I tried restarting again, and got
the same results. I booted in safe mode, and tried restarting the 3rd time,
but no soap.

There are no question marks or exclamation points in device manager. All
seems normal.

Runing sigverif.exe resulted in 16 unsigned files. I can't paste a screen
shot to show you what they were, but most are dll files. If there's a way to
send you the list (I have the screen shot pasted to a Word doc), let me know.

I will do the memory test and chkdisc test and let you know how I make out,
however, I haven't had any problems with my PC running SP2 for some time, but
I'll do the tests anyhow.

Thanks again for your help!
 
G

Gerry

Try Start, Run, type "sigverif.exe" without quotes and hit OK.You then
get options to Start, Close and Advanced. Select Advanced, Logging and
make sure the option to Save the file signature verification results to
a log file is checked. If it was already checked you can click on View
Log to open SIGVERIF.TXT and this can be copied into your message.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
 
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D

dondd

Gerry,

Thanks again for the info. Here's the 16 unsigned files. Hope you can
deduce something from the list. Also, prior to installing SP3, I established
a restore point. But, for some reason when I try to restore to that or other
points, it won't do it. That's another issue, however.

File Modified Version Status
Catalog nvcpl.hlp 10/29/2004 None
Not Signed N/A
nvwcplen.hlp 10/29/2004 None Not Signed
N/A
nv4_disp.dll 10/29/2004 6.14.10.6693 Not Signed
N/A
nvcod.dll 10/29/2004 1.0.0.15 Not Signed
N/A
nvcodins.dll 10/29/2004 1.0.0.15 Not Signed
N/A
nvcpl.dll 10/29/2004 6.14.10.6693 Not Signed
N/A
nvmctray.dll 10/29/2004 6.14.10.6693 Not Signed
N/A
nvnt4cpl.dll 10/29/2004 6.14.10.6693 Not Signed
N/A
nvoglnt.dll 10/29/2004 6.14.10.6693 Not Signed
N/A
nvsvc32.exe 10/29/2004 6.14.10.6693 Not Signed N/A

nvwddi.dll 10/29/2004 6.14.10.6693 Not Signed
N/A
rasmans.dll 5/14/2006 5.1.2600.2908 Not Signed
N/A
win32k.sys 3/19/2008 5.1.2600.3335 Not Signed
N/A
nv4_mini.sys 10/29/2004 6.14.10.6693 Not Signed
N/A
__pdf.ini 10/23/2007 None Not Signed
N/A
pdfkd.dll 11/11/1997 0.2.1.0 Not Signed
N/A
 

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