G
Guest
Grrr.... I've gone through these boards and found problems that are close to
what I'm experiencing, but not quite...I hope/pray someone can help.
I've had a Dell Inspiron 5100 laptop with Windows XP Pro for a few years and
have had little or no problems with it until yesterday. I currently have both
Norton Anti-Virus and Spy Sweeper on this computer. Yesterday, a Spy Sweeper
window informed me that Trojan-Backdoor-Cyn was intercepted and moved to the
Quarantine folder where it could do no harm. I went to that folder and I
deleted it. Then started running a full sweep of the computer with Spy
Sweeper...just to be safe. About a third of the way through the sweep, the
computer totally locked up...couldn't move the cursor, open Task Manager or
anything...totally locked up. So, I left it for a while to see if it would
come out of it's funk, but after a while, I just powered it down by manually
turning it off at the on/off button.
About a minute later, I turned it back on. It started booting normally,
going to the screen with Windows XP Professional, then it pops up with:
"autochk program not found...Skipping Auto Check". It then immediately goes
to the blue screen with the following message:
"STOP: c000021a {Fatal System Error}
The Session Manager Initialization system process terminiated unexpectedly
with a status of 0xc000003a (0x00000000 0x00000000).
The system has been shut down."
It just stays on this screen...I've tried F8 and starting it in SAFE mode
and in the last good configuration, but it still does the exact same thing.
I've searched, but can't find my original CD's that came with the computer to
try and boot from there.
PLEASE....Any suggestions or better yet solutions to this? Thanks so much in
advance for any info you can give me...It's MUCH appreciated!
Michael
(e-mail address removed)
what I'm experiencing, but not quite...I hope/pray someone can help.
I've had a Dell Inspiron 5100 laptop with Windows XP Pro for a few years and
have had little or no problems with it until yesterday. I currently have both
Norton Anti-Virus and Spy Sweeper on this computer. Yesterday, a Spy Sweeper
window informed me that Trojan-Backdoor-Cyn was intercepted and moved to the
Quarantine folder where it could do no harm. I went to that folder and I
deleted it. Then started running a full sweep of the computer with Spy
Sweeper...just to be safe. About a third of the way through the sweep, the
computer totally locked up...couldn't move the cursor, open Task Manager or
anything...totally locked up. So, I left it for a while to see if it would
come out of it's funk, but after a while, I just powered it down by manually
turning it off at the on/off button.
About a minute later, I turned it back on. It started booting normally,
going to the screen with Windows XP Professional, then it pops up with:
"autochk program not found...Skipping Auto Check". It then immediately goes
to the blue screen with the following message:
"STOP: c000021a {Fatal System Error}
The Session Manager Initialization system process terminiated unexpectedly
with a status of 0xc000003a (0x00000000 0x00000000).
The system has been shut down."
It just stays on this screen...I've tried F8 and starting it in SAFE mode
and in the last good configuration, but it still does the exact same thing.
I've searched, but can't find my original CD's that came with the computer to
try and boot from there.
PLEASE....Any suggestions or better yet solutions to this? Thanks so much in
advance for any info you can give me...It's MUCH appreciated!
Michael
(e-mail address removed)
