STOP: C000021a {Fatal System Error}

[Guest]

Hello.

My machine is crashing once a day or so, and much more often when I'm using
the CD/DVD Drive.

I received the following message when I tried to reboot (it can take
numerous tries to get the machine up and running again.):

"STOP: C000021a {Fatal System Error}
The Windows Logon Process System process terminated unexpectedly with a
staus of 0x00000402 (0x00000000 0x00000000).
The system has been shut down."

Windows XP
Home Edition
Version 2002
Service Pack 2

Mobile AMD Athlon(tm)XP 2500+


Does anyone have any ideas how I can resolve this problem??

 

[scottsi69]

sounds like a hardware issue.. Time to get a Dell

 

[Bojangles]

I used to get that message on startup and after a scan disk after I upgraded
the dvd burner and hard drive on my XP pro OEM laptop. OEM XP has hardware
serial numbers and when one of them changes it can cause problems.

I got a xp pro upgrade cd and did a repair install and no more 000021a
messages.

 

[Will Denny]

Hi

Please try the following link to Jim Eshelman's web page - right hand column
(21A)

http://aumha.org/win5/kbestop.htm

--


Will Denny
MS-MVP Windows Shell/User
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