stop: c000021a fatal system error....0xc0000135


G

Guest

stop: c000021a fatal system error windows logon process system process
terminated with a status of 0xc0000135 0x00000000 0x00000000 system has been
shut down.

friend receives this error message when trying to start up windows xp home
on a compUSA laptop. unsuccessfully with windows normally, last known good
configuration, safe mode, safe mode with networking and debugging.

can anyone suggest the quickest and easiest method to correct this issue,
while saving data on the hard drive? or is restoring to orginal factory
condition the better solutuon?

thank you in advance, m_paird
 
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