Still another Printer Setup Issue

[Phillip N Rounds]

I cannot install printers on any of three XP machines. I have tried to
piece together the suggestions for similar problems posted here, but
(obviously, or I wouldn't be posting this) they haven's succeeded.

I have:
Deleted the printers for Printers & Faxes
From Printers & Faxes, gone to &File, &Server Properties, chosen the
Drivers tab, and
removed the installed print drivers.
Detach the printer from the computer ( parallel port LPT1 )
Installed the printer.
Re-Attached the printer.

At this point, the printers exist in Printers & Faxes.
I can select the printer, and go to properties and print a test page fails.
For some of the printers I have tried, I can run utilities on the printer
( align cartridges, etc ) but still cannot print.

All help would be appreciated.

Phil Rounds
(e-mail address removed)

 

[mao]

Is the driver designed for XP? Have you gone to the manufacturers web and
retrieved the latest driver for XP? Are you following the manufacturer
installation instructions? Some require the printer to be unplugged and some
require to be plugged in on installation.

 

[Phillip N Rounds]

Yes, I've tried both of these. HP says to use XP's driver, Lexmark doesn't
say much of anything. I've tried the install both with and without the
printer being connected.

 

[Victor D.]

It helps alot of time when you tell what kind of printer you have when
explaining a printer problem. Now that you've mentioned you have a Lexmark.
From Bruce Sanders web site.
http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm This is an
additional steps to take along with what you did if you have a LEXMARK
printer:

If you have a Lexmark printer, these additional steps may be necessary
(thanks to Robert Orleth [MSFT] for providing this information). The
Lexmark printer installation process sometimes installs a service that makes
the print spooler service dependent on itself. If there is a problem with
Lexmark service or a Lexmark printer driver (or you removed it using the
steps above), the print spooler service may not start (see also
http://support.microsoft.com/default.aspx?scid=kb;en-us;324757). The steps
below make the print spooler service only dependent on the Remote Procedure
Call (RPC) service (RPCSS), which is normal. The print spooler service
dependencies are stored in the registry at


HKEY_LOCAL_MACINE\SYSTEM\CurrentControlSet\Services\Spooler\DependOnService

The sc config command at step 15 resets the value of that entry.

14.. Open a Command Prompt window

15.. key the command
sc config spooler depend= RPCSS
(note the space after the = but not before)

16.. restart the print spooler (see steps 8 and 9 above)

 

[Phillip N Rounds]

Thanks.
I did what was outlined in Bruce's website, and still nothing worked.
Throwing money at the problem, I got a new Epson C64 hoping this would work,
but I still have the same problem ( I even followed their directions ).
Things have now failed with the Lexmark Optra, Epson C64 & HP 820.

It helps alot of time when you tell what kind of printer you have when
explaining a printer problem. Now that you've mentioned you have a Lexmark.
From Bruce Sanders web site.
http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm This is an
additional steps to take along with what you did if you have a LEXMARK
printer:

If you have a Lexmark printer, these additional steps may be necessary
(thanks to Robert Orleth [MSFT] for providing this information). The
Lexmark printer installation process sometimes installs a service that makes
the print spooler service dependent on itself. If there is a problem with
Lexmark service or a Lexmark printer driver (or you removed it using the
steps above), the print spooler service may not start (see also
http://support.microsoft.com/default.aspx?scid=kb;en-us;324757). The steps
below make the print spooler service only dependent on the Remote Procedure
Call (RPC) service (RPCSS), which is normal. The print spooler service
dependencies are stored in the registry at


HKEY_LOCAL_MACINE\SYSTEM\CurrentControlSet\Services\Spooler\DependOnService

The sc config command at step 15 resets the value of that entry.

14.. Open a Command Prompt window

15.. key the command
sc config spooler depend= RPCSS
(note the space after the = but not before)

16.. restart the print spooler (see steps 8 and 9 above)

Yes, I've tried both of these. HP says to use XP's driver, Lexmark doesn't
say much of anything. I've tried the install both with and without the
printer being connected.

and
some

 

[Cari \(MS-MVP\)]

These I presume are all USB printers. Are you sure your USB ports are
working correctly? Do you connect other USB devices to your USB ports? Are
they on the motherboard or on a hub? And if on a hub, powered or unpowered?

Since printers are not supplied with a USB cable, are you sure your USB
cable is good?

Cari
www.coribright.com

Thanks.
I did what was outlined in Bruce's website, and still nothing worked.
Throwing money at the problem, I got a new Epson C64 hoping this would
work,
but I still have the same problem ( I even followed their directions ).
Things have now failed with the Lexmark Optra, Epson C64 & HP 820.

It helps alot of time when you tell what kind of printer you have when
explaining a printer problem. Now that you've mentioned you have a Lexmark.
From Bruce Sanders web site.
http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm This is an
additional steps to take along with what you did if you have a LEXMARK
printer:

If you have a Lexmark printer, these additional steps may be necessary
(thanks to Robert Orleth [MSFT] for providing this information). The
Lexmark printer installation process sometimes installs a service that makes
the print spooler service dependent on itself. If there is a problem
with
Lexmark service or a Lexmark printer driver (or you removed it using the
steps above), the print spooler service may not start (see also
http://support.microsoft.com/default.aspx?scid=kb;en-us;324757). The steps
below make the print spooler service only dependent on the Remote Procedure
Call (RPC) service (RPCSS), which is normal. The print spooler service
dependencies are stored in the registry at


HKEY_LOCAL_MACINE\SYSTEM\CurrentControlSet\Services\Spooler\DependOnService

The sc config command at step 15 resets the value of that entry.

14.. Open a Command Prompt window

15.. key the command
sc config spooler depend= RPCSS
(note the space after the = but not before)

16.. restart the print spooler (see steps 8 and 9 above)

Yes, I've tried both of these. HP says to use XP's driver, Lexmark doesn't
say much of anything. I've tried the install both with and without the
printer being connected.

Is the driver designed for XP? Have you gone to the manufacturers web and
retrieved the latest driver for XP? Are you following the
manufacturer
installation instructions? Some require the printer to be unplugged and
some
require to be plugged in on installation.


I cannot install printers on any of three XP machines. I have
tried to
piece together the suggestions for similar problems posted here,
but
(obviously, or I wouldn't be posting this) they haven's succeeded.

I have:
Deleted the printers for Printers & Faxes
From Printers & Faxes, gone to &File, &Server Properties,
chosen the
Drivers tab, and
removed the installed print drivers.
Detach the printer from the computer ( parallel port LPT1 )
Installed the printer.
Re-Attached the printer.

At this point, the printers exist in Printers & Faxes.
I can select the printer, and go to properties and print a test
page
fails.
For some of the printers I have tried, I can run utilities on the
printer
( align cartridges, etc ) but still cannot print.

All help would be appreciated.

Phil Rounds
(e-mail address removed)

 

[Phillip N Rounds]

One is USB, the others are parallel.
For each of these printers ( with the exception of the Lexmark), I can
perform various functions ( Align print cartridges, scan, etc ) on the
printers ( the Lexmark simply doesn't have any non-print functions). Hence,
I trust that all hardware is functioning properly.
Thanks however

These I presume are all USB printers. Are you sure your USB ports are
working correctly? Do you connect other USB devices to your USB ports? Are
they on the motherboard or on a hub? And if on a hub, powered or unpowered?

Since printers are not supplied with a USB cable, are you sure your USB
cable is good?

Cari
www.coribright.com

Thanks.
I did what was outlined in Bruce's website, and still nothing worked.
Throwing money at the problem, I got a new Epson C64 hoping this would
work,
but I still have the same problem ( I even followed their directions ).
Things have now failed with the Lexmark Optra, Epson C64 & HP 820.

It helps alot of time when you tell what kind of printer you have when
explaining a printer problem. Now that you've mentioned you have a Lexmark.
From Bruce Sanders web site.
http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm This is an
additional steps to take along with what you did if you have a LEXMARK
printer:

If you have a Lexmark printer, these additional steps may be necessary
(thanks to Robert Orleth [MSFT] for providing this information). The
Lexmark printer installation process sometimes installs a service that makes
the print spooler service dependent on itself. If there is a problem
with
Lexmark service or a Lexmark printer driver (or you removed it using the
steps above), the print spooler service may not start (see also
http://support.microsoft.com/default.aspx?scid=kb;en-us;324757). The steps
below make the print spooler service only dependent on the Remote Procedure
Call (RPC) service (RPCSS), which is normal. The print spooler service
dependencies are stored in the registry at

HKEY_LOCAL_MACINE\SYSTEM\CurrentControlSet\Services\Spooler\DependOnService

The sc config command at step 15 resets the value of that entry.

14.. Open a Command Prompt window

15.. key the command
sc config spooler depend= RPCSS
(note the space after the = but not before)

16.. restart the print spooler (see steps 8 and 9 above)



Yes, I've tried both of these. HP says to use XP's driver, Lexmark
doesn't
say much of anything. I've tried the install both with and without the
printer being connected.

Is the driver designed for XP? Have you gone to the manufacturers web
and
retrieved the latest driver for XP? Are you following the
manufacturer
installation instructions? Some require the printer to be unplugged and
some
require to be plugged in on installation.


I cannot install printers on any of three XP machines. I have
tried
to
piece together the suggestions for similar problems posted here,
but
(obviously, or I wouldn't be posting this) they haven's succeeded.

I have:
Deleted the printers for Printers & Faxes
From Printers & Faxes, gone to &File, &Server Properties,
chosen
the
Drivers tab, and
removed the installed print drivers.
Detach the printer from the computer ( parallel port LPT1 )
Installed the printer.
Re-Attached the printer.

At this point, the printers exist in Printers & Faxes.
I can select the printer, and go to properties and print a test
page
fails.
For some of the printers I have tried, I can run utilities on the
printer
( align cartridges, etc ) but still cannot print.

All help would be appreciated.

Phil Rounds
(e-mail address removed)