MS Fax Console trouble


D

Digitonomy

Have not used the fax in my Gateway laptop since I bought it a year ago.
Today I attempted to do so, without much luck. I installed the Microsoft Fax
Console, but it still doesn't respond to incoming faxes from a good line, nor
can it send faxes.

Within the Fax Console,

When I click File - Send a Fax… I get the message “The fax printer cannot be
accessed. Make sure it is setup properly.â€

If I then go to Tools – Fax Printer Configuration I get the message Printer
Properties: “The ‘Microsoft Shared Fax Driver’ printer driver is not
installed on this computer. Some printer properties will not be accessible
unless you install the printer driver. Do you want to install the driver
now? Of course I click yes, and the Add Printer Driver Wizard opens up.
Unfortunately, I then must select the manufacturer, and neither Microsoft nor
Motorola (the modem manufacturer) are listed.

Under Tools – Fax Properties, there is simply the name of the device “Faxâ€,
Model: Microsoft Shared Fax Driver. Sharing tab: Not supported for this type
of printer. Printing Preferences button: Operation could not be completed.

However, the modem has no trouble dialing out to access the internet (or at
least to my cell phone).
 
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R

Russ Valentine [MVP-Outlook]

Verify that your modem is an analog fax modem on the Windows XP HCL. If so
state how you configured it for XP Fax.
 
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H

Hal Hostetler [MVP-P/I]

You may have security data base corruption as documented here:

http://support.microsoft.com/kb/884018/EN-US/
You cannot add a Windows component in Windows XP

You can either:

1. Get the hotfix mentioned in the KB article and install it. Microsoft
usually waives any charges for support calls to get supported hotfixes
listed in Knowledge Base articles.

2. Try this procedure using the Esentutl.exe utility mentioned in the KB
article to recover from security database corruption:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00270202
HP and Compaq Notebook PCs: Unable to Install Windows XP Fax Software

I can report that the Esentutl utility has corrected the problem in a number
of cases, HOWEVER, note that Microsoft does NOT recommend that you use the
utility and would prefer you try the hotfix.

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP- Print /Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com

Russ Valentine said:
Most likely.
--
Russ Valentine
[MVP-Outlook]
Digitonomy said:
So if the modem is not found on the list
http://winqual.microsoft.com/HCL/ProductList.aspx?m=x&g=d&cid=707&f=64d
it won't work with the Fax Console?
 

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