artlab said:
My XP Pro. was working fine until yesterday. Now, I cannot get it
started normally. Here's a sequence of events when I try to startup:
1. WindowsXP splash screen, with "progress" bar stays on for about 45
seconds.
2. Black screen on for about 30 seconds.
3. "Windows is Starting Up" sign stays on for about 2-1/2 MINUTES!!
4. "Welcome" Sign on for about 30 seconds.
5. Finally, I get a screen with my desktop picture but nothing else
is on it (except the mouse pointer). I get no task bar, no desktop
Icons, nothing! The screen just hangs there.
6. After a few minutes, I get access to the Task Manager which I use
to try to shut down. Shut down sequence seems to start but when it
gets to "saving your settings" it hangs up again and I have to shut
down using the power switch.
Safe Mode works fine. I tried restoring ystem using previous dates
and it seems to go thru the process but at the end I get a "failure"
message.
I would appreciate any help and advise on this matter. Thanks and
best regards,
Art
First, after you access boot options screen, select the "Last known good"
option to see if this fixes the problem.
If no joy, go to Safe Mode and perform the following troubleshooting steps
to try and locate exactly where the problem is coming from.
Check the Event Viewer for possible information. Go to start/Run and type
eventvwr.msc and press OK. Click the Application menu item on the left and
look for any "X" error messages that coincide with when you last saw this
error message. If any are found, double click the error entry to see the
details, click the Copy Icon on the details dialog screen and paste the
error details in a reply to this message.
----
Go to Start/Run and type msinfo32 and press OK. Click Components/Problem
Devices to check for possible hardware problems.
----
What have you done recently to the system? Installed any new hardware,
software programs? Do you perform a regular anti-virus / spyware scan?
Check the following articles for troubleshooting.
How to Troubleshoot By Using the Msconfig Utility in Windows XP:
http://support.microsoft.com/kb/310560
How to perform a clean boot in Windows XP:
http://support.microsoft.com/kb/310353
A Description of the Safe Mode Boot Options in Windows XP:
http://support.microsoft.com/kb/315222
Ronnie Vernon
Microsoft MVP
Windows Shell/User
Ronnie: Thanks for your reply. Yes, I do perform anti-virus/spyware scans
regularly. I tried the Last Known Good Option you suggested but no joy.
Here's a copy of the three recurring errors I find since the problem began.
Please let me know what can be done. Thanks and best regards.
Event Type: Error
Event Source: EventSystem
Event Category: (50)
Event ID: 4609
Date: 10/13/2005
Time: 12:25:13 PM
User: N/A
Computer: ARTMAIN
Description:
The COM+ Event System detected a bad return code during its internal
processing. HRESULT was 8007043C from line 44 of
d:\nt_qxp\com\com1x\src\events\tier1\eventsystemobj.cpp. Please contact
Microsoft Product Support Services to report this error.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Event Type: Error
Event Source: VSS
Event Category: None
Event ID: 8193
Date: 10/13/2005
Time: 12:25:13 PM
User: N/A
Computer: ARTMAIN
Description:
Volume Shadow Copy Service error: Unexpected error calling routine
CoCreateInstance. hr = 0x80040206.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 57 52 54 57 52 54 49 43 WRTWRTIC
0008: 32 31 30 37 00 00 00 00 2107....
0010: 57 52 54 57 52 54 49 43 WRTWRTIC
0018: 32 30 37 32 00 00 00 00 2072....
Event Type: Warning
Event Source: Userenv
Event Category: None
Event ID: 1524
Date: 10/13/2005
Time: 12:42:44 PM
User: ARTMAIN\Art
Computer: ARTMAIN
Description:
Windows cannot unload your classes registry file - it is still in use by
other applications or services. The file will be unloaded when it is no
longer in use.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
