Blue Screen / won't boot


O

olyco7

Trying to fix my father's computer:
E Machine T3116
AMD Sempron Processor 3300+
Windows XP Home Edition 32 bit
1Gb DDR SDRAM

He's had it for about 3 yrs. Recently he let his Norton antivirus
subscription lapse and has been running "naked" . Consequently, he picked a
bug or 300 (really) and now he gets the big BLUE SCREEN.

When I start the computer it will come up with the Emachine logo with boot
<f10> and bios setup in the lower left corner. After a moment or two it will
go to the Windows start screen, sit there for a few minutes while the bar
indicator scrolls and then it shuts off and starts all over again.

I have tried to boot it from safe mode but all I get is the white horizontal
bar at the bottom of the screen then, again, it shuts down and reboots. Same
thing happens with safe mode with network and safe mode with command prompt.

When I chose ' do not shut down with system error I got the BIG BLUE SCREEN
and:

STOP: C000021a {fatal system error}
The windows logon process system process terminated unexpectedly with a
status of 0xc0000022 (0x00000000) (0x00000000). The system has been shut
down.

I have used KASPERSKY Rescue CD and KNOPPIX Bitdefender Rescue CD and
deleted some 300 malwares and viruses.

With KNOPPIX I can see the user files are still there and being a senior
citizen who doesn't know about backing up info and computer security, there
isn't a backup of his files to put on a new system or a reformatted HD.
I would like to resurrect this computer for him.

Please HELP this 'student in search of knowledge'.

Thank you,
Ken
 
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K

Ken Blake, MVP

Trying to fix my father's computer:
E Machine T3116
AMD Sempron Processor 3300+
Windows XP Home Edition 32 bit
1Gb DDR SDRAM

He's had it for about 3 yrs. Recently he let his Norton antivirus
subscription lapse and has been running "naked" . Consequently, he picked a
bug or 300 (really) and now he gets the big BLUE SCREEN.


Are you saying he has *300* malware infections?

If so (unless these are just cookies), forget about trying to fix
anything. His only real choice is to reinstall Windows cleanly.
 
O

olyco7

After running Kaspersky and Knoppix back to back, they detected and deleted
about 300 viruses, trojans, backdoors, adwares, and whatever.

Thought of reinstalling Windows, but do not have Windows XP program CDs, and
really want to save all user data. Is the XP program CD(s) similar to the
Windows 95 discs such that they will reload the OS but not disturb the user
files?
 
R

Ron Badour

It depends on the disc. Some will reformat the C: drive and you lose
data--some will install over the existing system. Only in the most extreme
cases is a clean (format the partition) install required. Watch the system
for a few days and continue to run the antivirus programs and this one:
Malwarebyte's Anti-Malware which is a very good free program, that can be
downloaded from here:

http://www.download.com/Malwarebyte...l-10804572&subj=dl&tag=button&cdlPid=10997763
 
K

Ken

Ok, I understand about the overlay / reformat portion but the major problem I
have at the moment is that I don't have the XP Program Disc(s). Is there
somewhere I can download a copy to reinstall or will I have to repurchase the
os disc(s) again?
 
K

Ken

For my edifacation: What does this mean exactly:
STOP: C000021a {fatal system error}
The windows logon process system process terminated unexpectedly with a
status of 0xc0000022 (0x00000000) (0x00000000). The system has been shut
down.

In particular the addresses...
 
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D

db

whenever infections are removed,
there is a likelihood that system files
and restore points became infected
and were zapped by the anti virus.

the problem with anti virus software
is that they can zap corrupted system
files but not replace,

thus I think this is the issue you are
experiencing.

my suggestion is to perform a
repair installation with a winxp
cd.

the repair will replace missing and
corrupted files with genuine ones
from the cd.

it will also delete the old restore points
and create a new one that is genuine
for use in the future.

there is however a caveat to the above.

your operating system must be the
same version as the cd.

in other words, a sp3 o.s. can not be
repaired with a sp2 installation cd.



--
db·´¯`·...¸><)))º>
DatabaseBen, Retired Professional
- Systems Analyst
- Database Developer
- Accountancy
- Veteran of the Armed Forces
- @Hotmail.com
- nntp Postologist
~ "share the nirvana" - dbZen

~~~~~~~~~~~~~~~
 

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