Spooling problem

[Guest]

Hi
my mum has just bought a lexmark z601 printer, i have installed it on her laptop runnning XP pro connected via USB

Whenever i try to print the print job progress bar appears but only gets to about 45% before i get a error message saying machine jammed, but there is definitely no jam.

I have updated the driver, tested on another XP machine with same USB connection (no probs).

After troubleshooting i think it is something to do with the size of the print spooler because when i changed the printer properties to "start printing immediately" it worked for a small 6 line word document. However when i tired to print a 2 page document it still failed.

i think it fails on the test page because of the detail it prints out.

Anyone any idea how to solve this, i have tried to work out how to change the size of the spooler but can't work it out.

Help would be appreciated.

My mum is waiting

 

[Cari \(MS-MVP\)]

Try one COMPLETE uninstall and reinstall of the printer .....
http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm

It's much more likely to be a problem caused by corrupted printer drivers.

After the cleanup, restart, download (yes again!) a new set of drivers from
the Lexmark website and install once more. Do NOT connect the printer to
the PC until the software tells you to do so.