Help I can't add my printer

[gaj0818]

I'm having trouble adding my printer ( Canon all in one Photo Printer
- PIXMA MP480) to my Notebook ( HP Pavilion dv6775us Notebook PC). I
keep getting a message that reads: "windows can't open add printer.
The local print spooler service is not runnig please restart the
spooler or restart the machine".. Needless to say i have resarted the
machine and I still get the same message. Prior to trying to add this
printer I had no printer and a friend of mine gave me his old printer
( LEXMARK Z645) i tired to add this printer while i waited on my Canon
printer to come to me. When i ran the install cd for the LEXMARK i
didn't notice it was only XP compatible. After running the software i
was prompted by a message that stated this software was not compatible
with my operating current Operating system. My friend who says he
know more about PC than I had me download the Vista drivers for the
LEXMARK printer from the Mfg website. When I ran the download the
print queue seemed to recognized the printer but then later displayed
message that the installation had failed. after unistalling and
reinstalling the software and the file downloaded from LEXMARK i still
had the same problem. I was so frustrated that I didn't now what to
do. The print queue seemed to be stuck with a test job that the
printer had ask me to do and i could not stop it or resume it. Some
how my friend got it to delete the job but then my print queue
dissappeared. So i figured It was a error due to the LEXMARK printer
being so old. I left it alone, now i have my new Canon printer which
is Vista compatible and I tired running the software. I got message
window that read installation no complete and then i got the window
that read: windows can't open add printer.The local print spooler
service is not runnig please restart the spooler or restart the
machine. I tried restarting it and i went through the Services program
to try and restart the spooler but it then gave this error message:
Error 1068 the dependency service or group failed to start.

I don't have any Printer listed in my printers folder and the spooler
is nowhere to be found. I don't know what to do. I tried searching
through the windows message boards and well i'm frustrated because no
one seems to have the right answer for me. Most of the message i found
were for a similar problem with XP but none for Vista. I can now
officially say I hate VISTA!! and well i really hope someone can help
me cuz i'm out of ideas.

 

[Alan Morris [MSFT]]

This is an issue with some Lexmark software. You are not alone in this
boat. Lexmark does have a paddle.

Download the uninstaller from Lexmark specifically for the device, it will
resolve the Lexmark dependencies


If it does not, there are other steps to remove the Lexmark dependencies

You cannot add a printer and you receive printer spooler error messages
http://support.microsoft.com/kb/324757/en-us

http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm


Error message: Spooler subsystem app has encountered a problem and needs to
close
http://support.microsoft.com/kb/810894/en-us




--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

 

[gaj0818]

This is an issue with some Lexmark software.   You are not alone in this
boat.  Lexmark does have a paddle.

Download the uninstaller from Lexmark specifically for the device, it will
resolve the Lexmark dependencies

If it does not, there are other steps to remove the Lexmark dependencies

You cannot add a printer and you receive printer spooler error messageshttp://support.microsoft.com/kb/324757/en-us

http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm

Error message: Spooler subsystem app has encountered a problem and needs to
closehttp://support.microsoft.com/kb/810894/en-us

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.







- Show quoted text -

Sorry for the late response,

I want thank you for the links they helped out. I'm was able to resart
the spooler and add my new printer.
This is for all those Vista users the links below work the best in
correcting the problem, You must follow all steps on both links and
the problem will be fixed. Although the steps are for XP only some of
the folders mentioned where not there but you just work on the ones
mentioned and follow all the steps. Sooner than your think your
problem will be fixed. Once again many thanks for your assistance.

the links : http://support.microsoft.com/kb/324757/en-us
http://support.microsoft.com/kb/810894/en-us

 

[Alan Morris [MSFT]]

thanks for the update I am glad this newsgroup was of assistance. There are
many people in all MS forum topics that have a great depth of knowledge.
There may be more solutions for other issues you experience.

I know I can't change every opinion you have about Vista, but can we make it
official that you don't hate Vista due to printing? You can still not love
it, that's okay. This is not my day job and it's not my responsibility to
change anyone's opinion (I'll leave that to the marketing group ), just
know there are people at Microsoft willing to share their knowledge and lend
a hand to the world.


--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

This is an issue with some Lexmark software. You are not alone in this
boat. Lexmark does have a paddle.

Download the uninstaller from Lexmark specifically for the device, it will
resolve the Lexmark dependencies

If it does not, there are other steps to remove the Lexmark dependencies

You cannot add a printer and you receive printer spooler error
messageshttp://support.microsoft.com/kb/324757/en-us

http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm

Error message: Spooler subsystem app has encountered a problem and needs
to
closehttp://support.microsoft.com/kb/810894/en-us

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base
here:http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no
rights.







- Show quoted text -

Sorry for the late response,

I want thank you for the links they helped out. I'm was able to resart
the spooler and add my new printer.
This is for all those Vista users the links below work the best in
correcting the problem, You must follow all steps on both links and
the problem will be fixed. Although the steps are for XP only some of
the folders mentioned where not there but you just work on the ones
mentioned and follow all the steps. Sooner than your think your
problem will be fixed. Once again many thanks for your assistance.

the links : http://support.microsoft.com/kb/324757/en-us
http://support.microsoft.com/kb/810894/en-us