Spooler subsystem app has stopped working...

[Jay]

Hi guys, been having problems setting up my printer at work. We have 4
computers on an Asus WL-520GU router, 1 is hardwired to the router. The
hardwired computer has the Samsung CLP-300 printer connected to it. This
computer runs XP. 3 of the other computers also run XP, and I have had no
problems setting up printing on these computers through the network. The
problem comes from my Vista machine - everytime I try to install the network
printer, it gives me this error message that the spooler subsystem app has
stopped working. I have NOT YET installed any drivers, so I really don't
think this comes from a printer driver incompatiblity issue. After I get the
error, I need to restart the spooler service to be able to try to install the
printer again... but no luck. Anyone have any advice? Thanks.

 

[Alan Morris [MSFT]]

What print drivers are installed on the Vista machine? If you have Business
or Ultimate, launch printmanagement.msc, Home versions open the printers
folder, right click any white space and select Server Properties, Drivers.



--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Jay]

Hi there, I was able to fix my problem: I removed all existing printers, and
downloaded a new vista-only driver from the Samsung website - the
self-installer was able to register a new printer with Vista without having
the spooler subsystem problem. Thanks for the help!