spooler subsystem app stopped working and was closed


G

Guest

hi, i get message " spooler subsystem app stopped working and was closed"

i go to services.msc and start "print spooler". i see the printers again but
2 mins later, i get the same error message and i need to restart

it was all working fine until after this morning, when i installed roxio
easy media creator (for burning discs).
 
Ad

Advertisements

C

Cari \(MS-MVP\)

Do you see the same pattern if you uninstall Roxio? I have Roxio v9 on my
Vista PC and do not see what you describe.
 
G

Guest

hi, i have uninstalled everything related to roxio but i still get the same
problem!!
 
C

Cari \(MS-MVP\)

Use System Restore to go back to before you installed Roxio... or a day or
so before. If you can remember when you last printed successfully, that
would be the one to try first.
 
G

Guest

thanks for the suggestion, i have tried several restores before installing
roxio - not just on that day but a day, 3 days, 5 days before. when vista
restarts, each time, i get a

"system did not complete successfully. your computer system's files and
settings were not changed

details: an unspecified error occurred during system restore"

then the same problem persists. bummer
 
D

Dan [MSFT]

Mentos,

The most common reason for the spooler to go down is when a bad driver gets
installed. Because of the way printer connections work, you could have
gotten a new driver & not really noticed it.

Temporarily deleting all of your printers & removing their drivers from the
system should allow the spooler to become stable again. Assuming that stops
the spooler crashing problems, add them back one at a time until the problem
comes back. The printer that causes it to come back is either in need of an
updated Vista driver, or simply won't work with Vista until such time as the
hardware vendor produces an updated driver.

It can be difficult to remove drivers when the spooler won't stay up very
long. If you have problems with that, see:
http://support.microsoft.com/default.aspx?scid=kb;en-us;324757

Dan
 
Ad

Advertisements

G

Guest

thank you very much dan. it was a very frustrating problem indeed

i followed all the steps as per the microsoft note and it worked.


--
MS SBS 2003 SP2


Dan said:
Mentos,

The most common reason for the spooler to go down is when a bad driver gets
installed. Because of the way printer connections work, you could have
gotten a new driver & not really noticed it.

Temporarily deleting all of your printers & removing their drivers from the
system should allow the spooler to become stable again. Assuming that stops
the spooler crashing problems, add them back one at a time until the problem
comes back. The printer that causes it to come back is either in need of an
updated Vista driver, or simply won't work with Vista until such time as the
hardware vendor produces an updated driver.

It can be difficult to remove drivers when the spooler won't stay up very
long. If you have problems with that, see:
http://support.microsoft.com/default.aspx?scid=kb;en-us;324757

Dan
 
C

Cari \(MS-MVP\)

Use System Restore to go back to before you installed the Update.

I hope you will appreciate the almost double the price you'll spend on that
Apple, and make sure all your external hardware has drivers for Macs.

BTW, if you provided details of your make and model of printer, we'd
probably be able to assist further, but just telling us it's a printer
leaves us in the dark. There are simply hundreds of makes and models out
there, all with drivers NOT written by Microsoft. Did you think of
contacting the printer manufacturer for assistance?

Maybe this will help get you started.
http://social.technet.microsoft.com/Forums/en-US/itprovistaprinting/thread/460f297a-dd66-4476-a176-542e1519ca3e
 
C

Cari \(MS-MVP\)

Please INCLUDE ALL previous posts when replying to threads.

How are the printers connected to the PC? How many other 'virtual' printers
are installed? Did you install the software BEFORE connecting the printers
to the PC?

When did they last work correctly? Have you tried them with another PC?

Which applications have you tried to print from? Does any application print
correctly? Did you look through the 'problem solved' that I posted?

The Print Spooler crashing is nearly always due to corrupted drivers. Have
you looked in the Event Log? What does it say about the Spooler crashes
that you experience? (Control Panel, Administrative Tools, Event Viewer).
If you really want us to sort this out, more information is needed. Copy
and paste those logs into your posting (and do NOT forget to include the
earlier postings). You can also attach the XML file from
c:\Windows\System32\Spool, which will be called Spooler. I will hopefully
be able to get one of the Printing Team at MS to look at it for you.

However if you want to discard your current PC and go get a Mac, you are
completely free to do so.

There is NO PROBLEM with Vista, Windows 2008, XP or Windows 7 with printers.
I have 9 PCs in this household and 6 printers. 3 are connected direct to my
network (ethernet and wired).... three are connected to local PCs with USB
cables (two to my desktop). ALL PCS of whatever operating system and both
32 and 64 bit versions can print to ALL PRINTERS. ALL PCs have ALL UPDATES.
There are also a number of 'virtual' printers installed on most of the PCs
varying from XPS Printer (part of Microsoft Office), Send to OneNote (ditto)
to the full version of Adobe Acrobat, which installs Adobe PDF Writer.I
print on my printers at least daily, if not hourly. Apart from refilling
paper and changing out toner and ink, there is not much maintenance to be
done. If I could not print, you would hear me screaming worldwide.
 
A

Alan Morris [MSFT]

great

Also check who releases the driver that was causing the spooler to fail.

Fault Module Name: ZSR.dll

I quickly checked and Zenographics releases this file which is a vendor HP
uses to write some of the drivers for their printers. This is a known issue
when I searched on the net. If this file causes memory corruption again,
check if there is a fixed version available that does not perform
improperly.



--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.
 
Ad

Advertisements


Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.

Ask a Question

Top