Some keys on keyboard won't work


D

dolgurky

Just bought a new PC from PCNextday, sadly their technical help line
isnt open over the weekend.

System is Intel Core 2 Duo E6700 2.67GHz 1066MHz Processor
2GB DDR2 667MHz PC5200 Memory
400GB (SATAII) Hard Drive with 8MB Cache
640MB PCI-Express nVidia GeForce 8800GTS Graphics
P965T-A Intel Chipset Motherboard
Microsoft Black Comfort Curve 2000 Keyboard & Optical Mouse
Microsoft Windows XP Media Centre 2005
3 year on-site parts and labour warranty

Setup as per instructions and switched it on, booted fine, went
through initial stage of verifying Windows and gets to the enter
product key stage and some of the keys on the keyboard don't work, so
i can't enter the key. have tried, tried rebooting and a different
keyboard, scroll lock numlock are off. Have no idea and can't wait til
Monday to talk to tech support

any ideas anyone?
 
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G

Gordon

Just bought a new PC from PCNextday, sadly their technical help line
isnt open over the weekend.

System is Intel Core 2 Duo E6700 2.67GHz 1066MHz Processor
2GB DDR2 667MHz PC5200 Memory
400GB (SATAII) Hard Drive with 8MB Cache
640MB PCI-Express nVidia GeForce 8800GTS Graphics
P965T-A Intel Chipset Motherboard
Microsoft Black Comfort Curve 2000 Keyboard & Optical Mouse
Microsoft Windows XP Media Centre 2005
3 year on-site parts and labour warranty

Setup as per instructions and switched it on, booted fine, went
through initial stage of verifying Windows and gets to the enter
product key stage and some of the keys on the keyboard don't work, so
i can't enter the key. have tried, tried rebooting and a different
keyboard, scroll lock numlock are off. Have no idea and can't wait til
Monday to talk to tech support

any ideas anyone?
Find a friend with another keyboard?
 
D

dolgurky

I have tried a different keyboard and same keys are not working, I'm
pretty certain that the keyboard is not the problem
 
D

db

not too many options. might
want to double check your bios
settings and see if you have
a numlock setting that might
help.

maybe by booting up with emergency
boot disks you can access the
c prompt and see if those keys
type out on the command screen.

else you might want to
check out microsoft.com for
that hardware product and
see if there is something relevant.
i saw a download link for
the keyboard, but i didn't pursue it.

however, you get 2 free help sessions
from microsoft. but they are
closed for the weekend. Maybe
you can call them anyways since
it is toll free at:

http://support.microsoft.com/oas/default.aspx?ln=en-gb&c1=502&x=18&y=8&gprid=9926&

you may have to copy and paste the above
in the browser.

i have one myself, but it is a usb.
i think most motherboards require
a ps2. again double check your bios.

the above is all i can offer.
more might be forthcoming from others.....

- db
I have tried a different keyboard and same keys are not working, I'm
pretty certain that the keyboard is not the problem
 
N

nesredep egrob

Just bought a new PC from PCNextday, sadly their technical help line
isnt open over the weekend.

System is Intel Core 2 Duo E6700 2.67GHz 1066MHz Processor
2GB DDR2 667MHz PC5200 Memory
400GB (SATAII) Hard Drive with 8MB Cache
640MB PCI-Express nVidia GeForce 8800GTS Graphics
P965T-A Intel Chipset Motherboard
Microsoft Black Comfort Curve 2000 Keyboard & Optical Mouse
Microsoft Windows XP Media Centre 2005
3 year on-site parts and labour warranty

Setup as per instructions and switched it on, booted fine, went
through initial stage of verifying Windows and gets to the enter
product key stage and some of the keys on the keyboard don't work, so
i can't enter the key. have tried, tried rebooting and a different
keyboard, scroll lock numlock are off. Have no idea and can't wait til
Monday to talk to tech support

any ideas anyone?

That is fine I shall enter the next 3 letters as keys on the num pad ABC - they
were entered as alt key down and held - numpad 65, release alt key, do the same
for next, except it was 66 and then 67 - you can go though the whole alphabet
like that - get it?

Borge in sunny Perth, Australia
 
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V

Vanguard

Just bought a new PC from PCNextday, sadly their technical help line
isnt open over the weekend.

System is Intel Core 2 Duo E6700 2.67GHz 1066MHz Processor
2GB DDR2 667MHz PC5200 Memory
400GB (SATAII) Hard Drive with 8MB Cache
640MB PCI-Express nVidia GeForce 8800GTS Graphics
P965T-A Intel Chipset Motherboard
Microsoft Black Comfort Curve 2000 Keyboard & Optical Mouse
Microsoft Windows XP Media Centre 2005
3 year on-site parts and labour warranty

Setup as per instructions and switched it on, booted fine, went
through initial stage of verifying Windows and gets to the enter
product key stage and some of the keys on the keyboard don't work, so
i can't enter the key. have tried, tried rebooting and a different
keyboard, scroll lock numlock are off. Have no idea and can't wait til
Monday to talk to tech support

any ideas anyone?


Since you tried a different keyboard (that supposedly works on another
computer), why not try booting a wholly different OS altogether to see
if the keyboard works there? You can get plenty of LiveCDs (bootable
CDs with OS on them) from distrowatch.com, like Ubuntu. You can then
see if the keyboard works under that OS which means the problem isn't
with the computer but instead with the Windows that was installed (like
the wrong keyboard was selected as shown in Device Manager).
 
F

frodo

did you set your Region correctly during the XP Setup - perhaps it thinks
you're in a diff country w/ a diff keyboard layout?

did you try to use the On-Screen Keyboard? It's on the start menu under
Accessories | Accessability. [of course it may not be there during setup,
but worth a look].
 
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D

db

you're most welcome.

there is one thing i would like
to add.

if your system is brand new, you
really should not have any difficulties
with it unless it is defective.

a problem is that
your unit may have been previously
sold and returned to them for the
same reason you have now. They may
have simply reboxed it. these
greedy occurances happen here in
the states and occassionally publicized.

i think the problem
has to start in your bios/cmos
if even a cheap generic keyboard
doesn't work.

however, if it is not
the cmos settings then it is a
physical defect with the motherboard
or its keyboard connector.

i don't beleive if you mentioned
your keyboard is a usb or regular
ps2.

Nor i don't think you mentioned
if your motherboard is defaulted with
a standard ps2 connector for a keyboard.

These differences do prevent the
functionality of a system.

- db


Thanks, i'll try that
 

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