Getting the Blue Screen of Death on my Asus 8800GTS-based system


S

Shaun

Hi all,

Okay, a couple of months ago my PC started having issues with an online game
called EVE where starting it up would result in the dreaded BSoD.

It seemed to be linked to the screen resolution I was running the game in -
1152x864 - as it would sometimes run on 1024x768 (though it would still crash
occasionally on this setting) - but it would always crash on the resolution I
liked to use once the problem started.

The problem only started manifesting itself after about a month from my
upgrading my PC and installing Windows (XP, SP2) and then EVE. I racked my
brain trying to find the problem and could only come up with a possible
driver conflict with my graphics card. I couldn't sort it out so decided on
the drastic measure of re-installing Windows.

This gave me the opportunity of using one of my 3 HDs for Windows only,
another for programs and the last for data. Everything, again, seemed to work
fine for about a month again until this morning when the BSoDs started again
- 8 in under an hour - so it's clear I haven't sorted the underlying issue
out.

Would anyone have any suggestions as to what the problem may be - I can post
the error codes if that would help but it stated:-

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7034
Date: 02/12/2007
Time: 16:35:46
User: N/A
Computer: SHAUNS
Description:
The ATK Keyboard Service service terminated unexpectedly. It has done this
1 time(s).

in the Application Event Viewer when I looked in Administrative Tools - as
I'm pulling my hair out over this?

If it helps, my setup is as follows:-

Abit IP35Pro MoBo
Intel Core 2 Duo 2.67GHz
2Gb DDR2 RAM
Asus 8800GTS graphics card
1x80Gb Samsung Spinpoint SATA HD (Windows installed here)
2x500Gb Samsung Spinpoint SATA HDs (EVE installed on one of these)
2x Samsung SATA DVD-RAMs (with lightscribe)
No sound card, using the onboard sound until I can afford a new sound card!
Windows XP, SP2

I have got myself Windows Vista on the way in another stab in the dark at
what the issue may be but have no idea if this will sort the issue out - or
make it worse.

Could it be that the fact that I am using onboard sound rather than a
dedicated decent sound card that is causing the issue?

I have also noticed that, once this issue starts showing itself that I have
issues with other video intensive software, ie, playing DVDs and video clips
in Real Player and Windows Media Player , causing the BSoD as well.

Any help that anyone can give on helping solve this issue will be very
gratefully received.
 
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S

Shaun

BigJim said:
just a guess but it could be the power supply

Do you mean does it have enough juice to power my system? If so then I think
it should be up to scratch. It's an 850W PSU. If you mean something else then
let me know and I'll check on it.

Much appreciated.
 
G

Gerry

Shaun

The normal way to test for a failing power supply unit is to swap for
another. However, I have idea why the OP thinks the problem might be a
failing power supply unit.

You need to post a complete copy of the Stop Error Report.

Disable automatic restart on system failure. This should help by
allowing time to write down the STOP code properly. Right click on
the My Computer icon on the Desktop and select Properties, Advanced,
Start-Up and Recovery, System Failure and uncheck box before
Automatically Restart.

Do not re-enable automatic restart on system failure until you have
resolved the problem. Check for variants of the Stop Error message.

What is your Windows XP CD as it is described on the face of the CD?

Is your keyboard wired or wireless? Have you tried cleaning it with an
Air Duster. Have you spilled any liquids on it?


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
 
S

Shaun

Hi Gerry,

OK, done what you suggested and will try and crash the PC again and, this
time, write down all the info needed from the BSoD.

In the meantime, I have a wired keyboard rather than wireless (I've not
dropped any liquids on it that I can recall but have not cleaned it with an
air duster - I'm going shopping tomorrow and will look to get one then) and
the full info on my XP CD is:-

It's a Windows XP Home Edition Upgrade DVD version 2002 part no. X08-26271

Also, if it does turn out to be my PSU - a Xilence 800W one not 850W- it's
only 6 months old and still under warranty which is good. :D

Many thanks,

Shaun
 
S

Shaun

Shaun said:
Hi Gerry,

OK, done what you suggested and will try and crash the PC again and, this
time, write down all the info needed from the BSoD.

This is the info I got from the latest crash:-

The first code:- IRQL_NOT_LESS_OR_EQUAL

Technical Info:-

* * * STOP 0x0000000A (0x00000016, 0x0000001c, 0x00000000, 0x804FA11E)

Many thanks,

Shaun
 
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S

Shaun

Gerry said:
Shaun

Background information on Stop Error code
http://msdn2.microsoft.com/en-us/library/ms793589.aspx

Have you checked you have the latest BIO and drivers?
http://www.uabit.com/index.php?opti...category=1003&model=381&product_name=IP35+Pro

Hi Gerry,

I have and I have the latest according to the Abit, Asus and nVidia websites.

Now that I have the Stop Code and have done a bit of searching on the web,
it's, by all accounts, as I first thought - a driver conflict issue.

I've found someone who has had exactly the same issue as me and he found
that it was due to a conflict between a DiVX AVI codec and his nVidia drivers.

Funnily enough I also have DiVX installed and had been using it to watch
videos encoded using AVI!

So, hopefully, uninstalling - and removing all traces of - DiVX then
uninstalling my nVidia drivers before re-installing them again *should* solve
the issue.

But I'm not counting my chickens just yet! ;)

Many thanks,

Shaun
 
G

Gerry

Shaun

Getting the right driver is not easy unless the Stop Error code names it
or you have expert computer skills. Most people, including me, find it
impossible to interprt / debug the memory dump. Hoewver, it can always
be faulty memory.

Your suppostion could be right. Please keep us posted on the outcome,
whichever way it goes.

Are there any yellow question marks in Device Manager? Right click on
the My Computer icon on your Desktop and select Properties,
Hardware,Device Manager. If yes what is the Device Error code?

Try Start, Run, type "sigverif.exe" without quotes and hit OK. What
drivers are listed as unsigned? Disregard those which are not checked.

Does the Stop Error occur during the boot process or later?

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
 
S

Shaun

Hi Gerry,

I thought it could be memory too and that was one of the suggestions that I
got the last time it happened too so I ran the Microsoft memory test tool
several times both in simple and advanced mode and it came up completely
clean and healthy.

Just been into Device Manager and checked all my devices - even expanding
them even though Device Manager automatically expands any group with issues -
and found none that had an exclamation mark next to them.

Ran sigverif.exe and it says that I have 13 unsigned drivers:-

wmp.dll
asusgsb.sys
uguru.sys
mxdwdrv.dll
mxdwdui.dll
mxdwdui.ini
stddtype.gdl
stdschem.gdl
stdschmx.gdl
unidrv.dll
unidrvui.dll &
unires.dll

Finally the stop error only occurs when running EVE Online, Real Player and
Windows Media Player. With the last 2 it only occurs if I try and play an AVI
file. If I try and play any other type of video file the video file plays
without any issue.

Many thanks,

Shaun
 
R

Richard

Hey All,

I also have the blue screen problem with my ASUS 8800GTS 640MB. The problem
seems to occur when playing video on Winamp or sometimes on entrance to
windows. Tonight it crashed when Crysis was just about to go into a level.
 
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G

Gerry

Richard

Please post a complete copy of your Stop Error report.


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
 
S

Shaun

Gerry said:
Richard

Please post a complete copy of your Stop Error report.

Hi Gerry,

I *think* that I have sorted the issue out. I uninstalled the DivX AVI video
codec and installed the libavcodec version instead when I installed FFDShow.

Since then I've not had a single BSOD but I won't count my chickens just
yet. I'll run the system as is for a week or two - perhaps longer - and let
you know if it's stable with this codec installed and has no more BSODs.

But many thanks for your time and responses.

Shaun
 
G

Gerry

Shaun

Video codecs can cause problems but it's not something I have looked
into too deeply. Thanks for reporting the outcome.


--
Regards.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
 
R

Richard

Hi Gerry,

The error report is as follows

IRQL_NOT_LESS_OR_EQUAL

Technical Information:

*** STOP: 0:000000A (0x00000017,0x0000001G,0x00000000,0x80502392)

Begining dump of physical memory and so on and so forth
 
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R

Richard

I have posted my error report,

RQL_NOT_LESS_OR_EQUAL

Technical Information:

*** STOP: 0:000000A (0x00000017,0x0000001G,0x00000000,0x80502392)

Begining dump of physical memory and so on and so forth

a week ago. I still have the problem. Video, not flash video from a web
browser but all other, makes the system crash. I cannot get into any games
because I have the same crash.

Please advise me as to how I can resolve!
 
G

Gerry

Richard

Are there any yellow question marks in Device Manager? Right click on
the My Computer icon on your Desktop and select Properties,
Hardware,Device Manager. If yes what is the Device Error code?

Try Start, Run, type "sigverif.exe" without quotes and hit OK. What
drivers are listed as unsigned? Disregard those which are not checked.

Does the Stop Error occur during the boot process or later?

What specific games are involved?


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
 
L

lostplotman

i get errors too, BSoD errors are evil.

mine is IRQL_NOT_LESS_OR_EQUAL
Tech Info: **STOP: 0x0000000A (0x00000016, 0x0000001C, 0x00000000, 0x80502392)

i run an ASUS EN8800GTS 512 (no longer sold or produced) but drivers are up
to date and fine.

how do i uninstall Divx codecs?
 
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S

Sherwood2006

Hi,


i found what to do to not crash about this... check and see by your
self..

i realize the crash append always when someting about video try to run
so after lots of crash, the reason given was lots of thing but always
"ATK Keyboard Service" was in so a put this service inactive and it
dont crash again... concequences: i dont have anymore the graphic
thing when you change de volume or put it off but work well.


(sorry for my english... not my native language)

i hope it help you
 

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