SMTP not sending

[Mel]

Hi. Email suddenly will not send through one of my provider's SMTP
(AT&T - old Bellsouth). I know this sounds like an Outlook issue, but
I have other programs that send email and they also cannot send.
Outlook can receive from that provider, but not send. Luckily I have
another provider on this machine (Earthlink), which uses a different
SMTP, and it works fine. I can send using it. So it seems just the
Bellsouth SMTP has issues, which seem to be outside Outlook's fault?

Before I speak to Bellsouth about this, are there anythings I can
check first in Windows or information about this elsewhere? I
appreciate any help.

WinXP

-Mel

 

[PA Bear [MS MVP]]

Troubleshooting error messages that you receive when you are using OL and OE
http://support.microsoft.com/kb/813514

Disable email scanning by your anti-virus application. It provides no
additional protection and even Symantec says it's not necessary:

<QP>
Disabling Email Scanning does not leave you unprotected against viruses that
are distributed as email attachments. Norton AntiVirus Auto-Protect scans
incoming files as they are saved to your hard drive, including email and
email attachments. Email Scanning is just another layer on top of this. To
make sure that Auto-Protect is providing the maximum protection, keep
Auto-Protect enabled and run LiveUpdate regularly to ensure that you have
the most recent virus definitions.
</QP>
http://service1.symantec.com/SUPPORT/nav.nsf/docid/2002111812533106

 

[Stephen Harris]

Hi. Email suddenly will not send through one of my provider's SMTP
(AT&T - old Bellsouth). I know this sounds like an Outlook issue, but
I have other programs that send email and they also cannot send.
Outlook can receive from that provider, but not send. Luckily I have
another provider on this machine (Earthlink), which uses a different
SMTP, and it works fine. I can send using it. So it seems just the
Bellsouth SMTP has issues, which seem to be outside Outlook's fault?

Before I speak to Bellsouth about this, are there anythings I can
check first in Windows or information about this elsewhere? I
appreciate any help.

WinXP

-Mel

I use ATT on the West Coast. Several months ago they started
using more secure email settings, SSL, so a new smtp port 465.

This might be retentive, but I would setup an email test of smtp
with Outlook Express, maybe you will have to change the default
back later. If OE works to send mail, then the problem is yours.

 

[Mel]

Thanks. I turned that off long ago because it slowed things down, and
I suspected it didn't protect much more than just knowing what to open
and what not to open. But I appreciate the verification.

As it turns out, ATT found my modem to be out of sync with my log-in
data. An on site tech simply opened the modem's internal software via
my computer and input my id and password, and everything worked. So,
I'm fine now.

Thanks again for the effort, however.

-Mel

 

[Mel]

Yeah, actually I ran tests using two additional email programs besides
Outlook and found the SMTP server failed in every case. So I knew it
was the SMTP. But it ended up being my modem lost my log in validation
for SMTP. AT&T came out and fixed it (which I could have done via the
phone with them, but they weren't sure what the issue was because we
recently had a lighting storm take down hundreds of DSL connections
around here.)

Thanks for the information.

-Mel

I use ATT on the West Coast. Several months ago they started
using more secure email settings, SSL, so a new smtp port 465.

This might be retentive, but I would setup an email test of smtp
with Outlook Express, maybe you will have to change the default
back later. If OE works to send mail, then the problem is yours.

Mel