Cannot send e-mail / Bellsouth.net is my ISP

[jhuff]

I have just received a new computer which uses Vista/Microsoft Windows Mail.
My previous OS was Millenium and I used Outlook Express to send and retrieve
e-mails from my Bellsouth account.

I set up my Windows Mail the same as my Outlook Express mail Account with my
incoming Pop3 and outgoing SMTP both set as mail.atl.bellsouth.net.

I am able to retrieve mail from my bellsouth account but I am unable to send
mail from Windows Mail.

Does any one know what the prolbem could be. My antivirus program is
PC-cillin. Help please!

 

[Guest]

I have just received a new computer which uses Vista/Microsoft Windows
Mail.
My previous OS was Millenium and I used Outlook Express to send and
retrieve
e-mails from my Bellsouth account.

I set up my Windows Mail the same as my Outlook Express mail Account with
my
incoming Pop3 and outgoing SMTP both set as mail.atl.bellsouth.net.

I am able to retrieve mail from my bellsouth account but I am unable to
send
mail from Windows Mail.

Does any one know what the prolbem could be. My antivirus program is
PC-cillin. Help please!

Do these help?

<http://support.att.net/bellsouth/as...sprt_fid=0a41840c-0baf-4379-9f63-f578f49fee77>

<http://support.att.net/bellsouth/as...sprt_cid=24dbf61a-2ce9-4192-a589-121587e364c2>

Also, if you want to set up the bellsouth.net newsgroup server,
see here, then click on Newsreader Setup, then Setup instructions
for Microsoft Internet Explorer Newsreader.

http://my.att.net/newsgroup

These instructions were originally written for Outlook Express, but
should also work under Windows Mail if you also follow the
additional instructions for Windows Mail tacked on to the end.

Are messages piling up in your Outbox? If so, can you move all
these messages to the Drafts folder or delete them? If any refuse
to do either, let us know.

 

[jhuff]

Thank you for your response. I have actually done this via the Wizard
exactly as they instructed and the only thing I had not originally done was
check the 'outgoing requires authentication box'. I'm still not able to
send. Do I need to reboot or turn off my anti virus??

 

[Gary VanderMolen]

If you get an error message, please post it verbatim.

Also, Trend Micro could indeed be the cause. I suggest uninstalling
it as a test, then try sending again. Any difference?

 

[jhuff]

Thank you. I will try that. In the meantime I realized something. While my
e-mail account is still through Bellsouth.net and I am still paying for their
service, I am using Verizon Wireless Broadband (VZAccess Manager) to connect
to the Internet now. I am wondering if this could potentially be my problem.
I'm not a technical guru or anything, but maybe the two are not compatible??

 

[Guest]

With a crossover connection like that, any outgoing mail connections using
port 25 are often blocked. Do you get any error messages referring to
port 25?

 

[Gary VanderMolen]

Yes, this is why I asked to see the error message.
For port 25 SMTP you can only use the mail server belonging to the
connection provider.

 

[jhuff]

Thanks.

Here is the error message I receive:

The connection to the server has failed. Subject '', Account:
'mail.atl.bellsouth.net', Server: 'mail.atl.bellsouth.net', Protocol: SMTP,
Port: 25, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E

Is there anything I can do about this or will I just not be able to use MS
Mail with a Bellsouth e-mail account via Verizon Wireless Broadband.

 

[Gary VanderMolen]

This has nothing to do with Windows Mail. Any POP email program
you might try will behave the same. The reason why providers block
port 25 SMTP service except their own is explained here:
http://www.postcastserver.com/help/Port_25_Blocking.aspx

There are 4 possible workarounds:
1. Use webmail for sending: http://webmail.att.net
2. Use a port other than '25' for SMTP, if BellSouth has a provision for that.
3. Ask Verizon Wireless if they have an SMTP server you can use.
4. Get a free Gmail account, configure it for POP access, and
use it for your sending chores. Gmail uses port 465 for SMTP.

 

[jhuff]

Thank you so much. This forum has been very helpful. I will try one of
these suggestions.

 

[jhuff]

One more question - I set up a GMail account. However, I do I configure it
for Pop Access. What server name would I use? Can you use Bellsouth for the
incoming and gmail for the outgoing on one Microsoft mail account?

 

[Guest]

See here for the server name, and any more details needed for the outgoing
mail server:

http://mail.google.com/support/bin/answer.py?answer=13273

http://mail.google.com/support/bin/answer.py?answer=86383

Yes, you can change the outgoing server while staying with the same
incoming server so you can keep the same return address. Few people
will be able to notice the difference.

 

[jhuff]

Thank you so much. I have just got it working...haven't tested attachments
yet but hopefully that won't be a problem. I would have NEVER figured this
out without the help of this board!

 

[Guest]

You're welcome.

Attachments usually aren't a problem if you close all other programs that
access the attachments before you tell Windows Mail to attach them.

 

[Gary VanderMolen]

You're welcome.