sky ISP receiving mail

S

Smiler

Hi,
Just searching on an error for a mate can any one help. Is it the ISP's
fault ??
Your server has unexpectedly terminated the connection. Possible causes for
this include server problems, network problems, or a long period of
inactivity. Account: 'pop.sky.com', Server: 'pop.tools.sky.com', Protocol:
POP3, Port: 995, Secure(SSL): Yes, Error Number: 0x800CCC0F
Cheers Smiler
 
M

mac

Smiler said:
Hi,
Just searching on an error for a mate can any one help. Is it the ISP's
fault ??
Your server has unexpectedly terminated the connection. Possible causes
for this include server problems, network problems, or a long period of
inactivity. Account: 'pop.sky.com', Server: 'pop.tools.sky.com', Protocol:
POP3, Port: 995, Secure(SSL): Yes, Error Number: 0x800CCC0F
Cheers Smiler
Click to expand...

It could be a temporary server fault?

That type of error though can be caused by third party applications that are
set to scan email, such as Norton, McAfee and Trend.

Disable all mail scanning, it is an unnecessary tier of protection.
See:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

Sky email settings for Sky are here, let them check the settings:
http://www.sky.com/portal/site/skyc...a6d8-4149-9bd1-1ed91485babd&articleId=3075710

HTH?
 
K

Keith D

EXACTLY THE SAME PROBLEM AS I HAVE. TRIED EVERYTHING. DISCONTINUED SECURITY.
CHECKED AND DOUBLE CHECKED SKY SETTINGS, DOWNLOADED LIVE MAIL - EVERYTHING
SUGGESTED IN THESE THREADS - IT JUST DOESN'T WORK.....
 
B

bry

hi smiler im having thesame problem ive tried everthing anyone got any ideas
please thank you
 
G

gskudz

Ive got the same problem!
it only happened after i install a email filter update, KB905866

maybe its that? ive just uninstalled it, gotta restart tho

b4 that it was fine, stupid updates always mess somting up, first it was my
printer now its my emails! arrgh

hope this helps tho
 
B

bry

hi gskudz let us know if it works m8

gskudz said:
Ive got the same problem!
it only happened after i install a email filter update, KB905866

maybe its that? ive just uninstalled it, gotta restart tho

b4 that it was fine, stupid updates always mess somting up, first it was my
printer now its my emails! arrgh

hope this helps tho
Click to expand...
 
K

Keith D

I ALSO TRIED TO UNINSTALL KB905866 BUT THERE'S BEEN ANOTHER UPDATE KB960544
SINCE THEN. I DON'T KNOW IF THAT'S WHY BUT IT DIDN'T WORK. FINALLY. I THOUGHT
I'D RESTORE TO 15FEB09 BUT AFTER WAITING FOR AGES IT TOLD ME THE RESTORE HAD
FAILED AND PUT ME BACK TO "LATEST" POSITION.
GREAT STEP FORWARD - I HAD MORE FUNCTIONALITY ON MY E-MAIL IN 1996 THAN I DO
NOW...CAN ANYBODY TELL ME HOW I CAN CONTACT SOMEBODY IN MICROSOFT TO FIX IT?
 
K

Keith D

I've just realised this isn't EXACTLY the same. I can send but not RECEIVE
and the error message is Error Number: 0x800CCC0E
 
B

bry

keith mine is the same but my code is 0x800CCC0F

Keith D said:
I've just realised this isn't EXACTLY the same. I can send but not RECEIVE
and the error message is Error Number: 0x800CCC0E
Click to expand...
 
M

M

I have exactly the same problem today - same error code. Can send email but
not receive.

Help this is a big problem for me!

M
 
W

whippet

Hope this helps you all its from sky.com

Sky Email issues

Some customers are reporting problems with their desktop software when
collecting their email by POP3. Engineers are investigating the situation.
Meanwhile affected customers can access their Sky Email via webmail by
signing in at www.sky.com We apologise for the inconvenience.
 
G

Gary VanderMolen

"Unexpected" termination is usually caused by interference from an
antivirus program. Which antivirus are you running?
As a minimum, email scanning in the antivirus should be turned off,
although that may not be sufficient to eliminate all bad effects.
In a worst case scenario, your antivirus may need to be uninstalled.

Email scanning in any antivirus should be disabled, for reasons
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

If no improvement after disabling email scanning, consider upgrading
to Windows Live Mail, because it is less prone to suffering bad effects
from overly intrusive antivirus programs:
http://download.live.com/wlmail
 
G

gskudz

IT WORKED!!!

i uninstalled that stupid update and my emails now work fine and as they did
b4!

yay, just uninstall the update i said in a prevous post, it works :)
 
S

Smiler

I managed to have a play with his system yesterday and changed the pop
server to imap.tools.sky.com (or whatever it was before just with the word
imap(not in front of his machine now)) and it worked fine. Can anyone
explain this as I'm clueless on this even the default in the box remained
pop3 as in "my incoming mail server is a POP3 server "
Smiler

"Unexpected" termination is usually caused by interference from an
antivirus program. Which antivirus are you running?
As a minimum, email scanning in the antivirus should be turned off,
although that may not be sufficient to eliminate all bad effects.
In a worst case scenario, your antivirus may need to be uninstalled.

Email scanning in any antivirus should be disabled, for reasons
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

If no improvement after disabling email scanning, consider upgrading
to Windows Live Mail, because it is less prone to suffering bad effects
from overly intrusive antivirus programs:
http://download.live.com/wlmail
 
K

Keith D

I TRIED THIS AND IT DIDN'T WORK FOR ME.

Smiler said:
I managed to have a play with his system yesterday and changed the pop
server to imap.tools.sky.com (or whatever it was before just with the word
imap(not in front of his machine now)) and it worked fine. Can anyone
explain this as I'm clueless on this even the default in the box remained
pop3 as in "my incoming mail server is a POP3 server "
Smiler

"Unexpected" termination is usually caused by interference from an
antivirus program. Which antivirus are you running?
As a minimum, email scanning in the antivirus should be turned off,
although that may not be sufficient to eliminate all bad effects.
In a worst case scenario, your antivirus may need to be uninstalled.

Email scanning in any antivirus should be disabled, for reasons
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

If no improvement after disabling email scanning, consider upgrading
to Windows Live Mail, because it is less prone to suffering bad effects
from overly intrusive antivirus programs:
http://download.live.com/wlmail
Click to expand...
 

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