error message - please help

[KERRY PELLATT]

Your server has unexpectedly terminated the connection. Possible causes for
this include server problems, network problems, or a long period of
inactivity. Account: 'POP.tools.sky.com', Server: 'pop.tools.sky.com',
Protocol: POP3, Port: 995, Secure(SSL): Yes, Error Number: 0x800CCC0F

 

[Shoshana]

SO CAN YOU GET THE EMAIL WORKING

 

[Hal Hostetler [MVP-P/I]]

"Unexpected" termination is almost always caused by interference from an
antivirus program. Are you using one? If yes, whose? At a minimum, email
scanning in the antivirus application must be turned off; this may not be
enough to eliminate the problem, however. In a worst case scenario, your
antivirus application may need to be uninstalled, then re-installed without
any email scanning features.

Email scanning in any antivirus must be disabled, for reasons explained
here:

http://thundercloud.net/infoave/tutorials/email-scanning/index.htm
Why You Don't Need Your Anti-Virus Program to Scan Your E-Mail
http://www.msoutlook.info/question/20
Disable virus scanner integration?
http://www.oehelp.com/OETips.aspx#3
Turn off email scanning in your antivirus software.

If the issue refuses to resolve, consider upgrading to Windows Live Mail,
its less prone to issues caused by overly intrusive antivirus email
scanners:

http://download.live.com/wlmail

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com

 

[Gary VanderMolen]

"Unexpected" termination is usually caused by interference from a non-
compatible antivirus program. Which antivirus are you running?
As a minimum, email scanning in the antivirus should be turned off,
although that may not be sufficient to eliminate all bad effects.
In a worst case scenario, your antivirus may need to be uninstalled.

Email scanning in any antivirus should be disabled, for reasons
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

If no improvement after disabling email scanning, consider upgrading
to Windows Live Mail, because it is less prone to suffering bad effects
from overly intrusive antivirus programs:
http://download.live.com/wlmail