Sender-sends one, Recipient receives 3


J

jmanuel

Whenever the user is out of office for business trips, it seems that when the
user sends emails to multiple email addresses the intended recipient's
receive the same email twice or more.
Here’s how much information I’ve gathered: We’ve tested it in the company
and out and it's been happening outside the office. Also, when the user
emails one person it is fine the recipient receives only one. But when the
sender has multiple e-mail addresses to send to...for example three e-mail
addresses each recipient receives three emails for one.
I’ve never diagnosed a problem like this so I could really use some help on
where to check in Outlook, on the server, etc.
We have Outlook 2003 SP3 and it runs on XP Pro SP3 with antivirus software
is Symantec Endpoint. Let me know if you need additional information.
 
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H

Hal Hostetler [MVP-P/I]

If your AntiVirus application scans email at the client level, you've likely
found the culprit. Considering you used the dreaded "S" word, you may have
to uninstall the client A/V application and do a custom re-install without
any email scanning components. Local email scanners are redundant, they do
nothing but create problems, and they offer ZERO added protection over and
above the resident file system scanner.

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com
 
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J

jmanuel

Would that be the main solution? There have been other suggestions like
checking rules and such but this user does not have rules. Also could it be a
wireless card issue? I am asking because the Admin doesn't believe the
culprit would be the AntiVirus--it was happening in past version of symantec
with Outlook AutoProtect on.
 

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