Outlook 2007 no new email unless/until folder selected

[Bill G]

New email does not “appear†(ie. Count next to Folder name is not
incremented) in Outlook 2007 unless or until the folder it (is supposed to)
reside in (e.g. inbox) is selected, even if Send/Receive has been performed.
This is occurring on a machine with Outlook 2007 and I’m using IMAP. On
another machine I’m running 2003 with POP to the same accounts and everything
appears as expected upon a Send/Receive.
I’ve seen threads on a similar problem in which the user has to navigate
both away and back in order to get the email – in my case it does work if the
folder is already selected. Is this simply the way IMAP is supposed to work?

I’ve tried without success (after lots of googling):
-Starting outlook.exe /safe
-Disabling all add-ins; anti-virus off
-office diagnostics; scanpst
-customer experience activated

My setup:
Win XP SP3; Outlook 2007 SP2
No exchange server - IMAP to two gmail accounts (1 gmail and 1 google apps)
Setup to automatically send/receive every 5 minutes
No rules running
Outlook.exe exception in Windows firewall;
Not running google desktop

Thanks.

 

[Diane Poremsky [MVP]]

POP3 and IMAP can't be compared - different processes and different
behavior.

Do you have SP2 installed?

If you are in a folder and hit S/R, you should see the new mail. The counter
for folders you aren't in may or may not increment as new mail arrives in
them - it depends on the settings.

--
Diane Poremsky [MVP - Outlook]



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[Bill G]

Thanks Diane.
Yes, SP2 is installed.
You are correct -- when I'm in a folder and hit S/R, I do see the new mail.
My desire is to see the counter increment for all folders when I S/R. Could
you point me in the right direction re. "it depends on the settings"
Thanks again.

 

[Bill G]

As it's been a few days I'll attempt to summarize and answer my own question
based on my further research -- although I hope someone can prove me wrong
(as this somewhat contradicts Diane Poremsky's comment about 'depending upon
the settings')

If you have multiple IMAP accounts, Outlook 2007 email will "appear" only in
the folder which is selected at the time the S/R occurs. You must select the
other folders before their counts will update.

The only solution to this problem would appear to be a VBA macro which would
select each folder after a S/R.

Please let me know if there are better solutions... thanks.

Thanks Diane.
Yes, SP2 is installed.
You are correct -- when I'm in a folder and hit S/R, I do see the new mail.
My desire is to see the counter increment for all folders when I S/R. Could
you point me in the right direction re. "it depends on the settings"
Thanks again.

POP3 and IMAP can't be compared - different processes and different
behavior.

Do you have SP2 installed?

If you are in a folder and hit S/R, you should see the new mail. The counter
for folders you aren't in may or may not increment as new mail arrives in
them - it depends on the settings.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

 

[Brian Tillman [MVP - Outlook]]

If you have multiple IMAP accounts, Outlook 2007 email will "appear" only in
the folder which is selected at the time the S/R occurs. You must select the
other folders before their counts will update.

Is this true even if you subscribe to the other folders? I've not tried
multiple IMAP accounts, but I find that if I subscribe to the folders, Outlook
updates them during send/receive.

 

[Bill G]

Yes, this is still true if I'm subscribed to all of the folders.