Selected emails go to never-never land

[LurfysMa]

We recently (2-3 weeks ago) upgraded from 6 year old HP machines
running Win2K Pro and Office 2K Pro to brand new Dell machines (One
Optiplex 740 and one Inspiron 7400) running Win XP and Office 2007
Pro.

I have all 4 machines sitting on various desks and all connected to
the same p2p network.

On the new laptop, a number of emails are not getting delivered. Some
are intermittent but a few fail every time. It doesn't matter whether
I send a enw email or reply to one. I get no error message when it is
sent, it goes into the Sent folder just like the other emails, other
people on the cc: list get theirs, and I never get a message saying it
was undeliverable.

I started doing a little testing. One of the people who cannot receive
my emails is my daughter. She has 2 email addresses at her company and
one at Yahoo. I sent her a test email copying all three addresses (a)
from the new laptop, (b) from the new workstation, and (c) from the
old laptop. She got all three from the old laptop and the new
workstation, but only the one to the Yahoo address from the new
laptop.

She contacted the IT department for her company and they told her that
the emails were not filtered out or blocked by their servers. They had
no record of the emails ever arriving at their servers.

Is there some way to trace the path of an email and see where it goes
and where it disappears? Can I get it to leave a bread crumb trail?

I would appreciate any suggestions on how to isolate and correct this
error. It's starting to affect my business.

Thanks

PS: I cross-posted this to an XP NG and an Outlook NG because I am not
sure where the problem might be.

 

[Noozer]

On the new laptop, a number of emails are not getting delivered. Some
are intermittent but a few fail every time. It doesn't matter whether
I send a enw email or reply to one. I get no error message when it is
sent, it goes into the Sent folder just like the other emails, other
people on the cc: list get theirs, and I never get a message saying it
was undeliverable.

Is everything identical? Same version of Outlook? No addins like
Incredimail?

Check the address book to make sure that the email address is stored
correctly - It DOESN'T matter if you type it in, the computer will STILL
look in the address book for a match and change the address. You might not
see bouncebacks if your ISP deletes them. Have you tried sending email to a
non-existant address ([email protected] for example, the domain
should exist) to find out if you would get a bounceback?

Do you have any antivirus installed on the computer? Does it scan outgoing
email? Try disabling it and sending.

The next step would be to contact the host of your SMTP (outgoing) mail
server to see if the messages are getting there.

 

[LurfysMa]

Is everything identical? Same version of Outlook?

The two new computers are both running Office 2007. The old machines
are running Outlook 2000.

No addins like Incredimail?

Never heard of Incredimail. The old laptop, which works, may have had
an add-in or two installed over 6 years, but I don't remember any
specifically. The new machines should be exactly the same. They were
installed by the same tech guy at the same time.

Check the address book to make sure that the email address is stored
correctly - It DOESN'T matter if you type it in, the computer will STILL
look in the address book for a match and change the address.

As fas as I can tell, all of the addresses are identical.

You might not
see bouncebacks if your ISP deletes them. Have you tried sending email to a
non-existant address ([email protected] for example, the domain
should exist) to find out if you would get a bounceback?

I have gotten bounced emails in the past. I just ran a test again. I
sent an email to a bad address ("kjhgjhghjgjkhg") at 4 domains
(aol.com, sbcglobal.net, yahoo.com, and my daughter's company). I also
sent one to (e-mail address removed).

It's been 15 minutes and none have bounced back. What does that mean?
How long does it usually take? It seems to me in the past, it has been
pretty quick (2-3 minutes).

Do you have any antivirus installed on the computer? Does it scan outgoing
email? Try disabling it and sending.

The old machines (which work) have Norton Corporate antivirus. We did
not have any on the new machines (one works, one doesn't) until a few
days ago -- well after the problem started.

The next step would be to contact the host of your SMTP (outgoing) mail
server to see if the messages are getting there.

OK

 

[NoConsequence]

We recently (2-3 weeks ago) upgraded from 6 year old HP machines
running Win2K Pro and Office 2K Pro to brand new Dell machines (One
Optiplex 740 and one Inspiron 7400) running Win XP and Office 2007
Pro.

I have all 4 machines sitting on various desks and all connected to
the same p2p network.

On the new laptop, a number of emails are not getting delivered. Some
are intermittent but a few fail every time. It doesn't matter whether
I send a enw email or reply to one. I get no error message when it is
sent, it goes into the Sent folder just like the other emails, other
people on the cc: list get theirs, and I never get a message saying it
was undeliverable.

I started doing a little testing. One of the people who cannot receive
my emails is my daughter. She has 2 email addresses at her company and
one at Yahoo. I sent her a test email copying all three addresses (a)
from the new laptop, (b) from the new workstation, and (c) from the
old laptop. She got all three from the old laptop and the new
workstation, but only the one to the Yahoo address from the new
laptop.

She contacted the IT department for her company and they told her that
the emails were not filtered out or blocked by their servers. They had
no record of the emails ever arriving at their servers.

Is there some way to trace the path of an email and see where it goes
and where it disappears? Can I get it to leave a bread crumb trail?

I would appreciate any suggestions on how to isolate and correct this
error. It's starting to affect my business.

Thanks

PS: I cross-posted this to an XP NG and an Outlook NG because I am not
sure where the problem might be.

Considering the XP has absolutely ZERO native ability to send email,
this message most certainly does NOT belong here.