Scanner and Camera Wizard

[Rojo]

I have Windows XP Pro, fully updated. I recently found a driver for an older
scanner. It works on my computer with Microsoft Office Document Imaging and
with some other programs, but whenever I try to use the Scanner and Camera
Wizard, all I get is a message that the computer cannot detect the camera or
scanner. The scanner appears in the Control Panel Scanners and Camera Wizard
application. I searched the Knowledge Base, but it isn't working correctly.
When I search for exact phrase of text ("The computer cannot detect the
scanner or camera") that I know to be in a Knowledge Base article (264564)
on Windows Me, the KB comes up empty. I need an article that applies to
Windows XP, or any help anyone can give me.

Joel

 

[Rich Barry]

Was the driver you found designated for WinXP? It probably didnt
install properly. Rt click on MyComputer>select Properties>Hardware>Device
Manager>Imaging Devices. If there's a yellow mark next to it then the
drivers are not installed.
If not, rt click and select Update driver>Select Install from list or
specific location>Browse to the driver.

 

[Rojo]

Yes, the driver is a Windows XP driver and it did install correctly. There
is no X, !, or ? in Device Manager. If there were, I doubt very seriously
that the scanner would show up in Scanners & Cameras in Control Panel or
work perfectly with other scanning programs as it does.
The Windows Me article says that the scanner uses a Twain driver instead of
the newer type of driver, but as I said, there is nothing in the KB that
addresses this issue in XP.

But thanks for trying.

Joel