Runtime Error

[Guest]

I have Windows XP and Word 2003

I occasionally get the following error message, usually when I hit print.

Runtime Error

Program: C:\Program Files\Microsoft Office\Office 101\WINWORD.EXE

This application has requested the Runtime to terminate it in an
unusal way. Please contact the application's support team for more
information.

I checked with our tech, but he wants me to click on help, then detect and
repair, but the last time I did this I lost all my addresses in AutoText (42
pages), and had to reenter them. When this error happens Word shuts down and
does not even recover the document (it was short so I didn't initially save
it).

Thank you for any help. Jeanne

 

[Shauna Kelly]

Hi Jeanne

First, you might find the following useful:
What files do I need to back up?
http://www.mvps.org/word/FAQs/General/FilesToBackup.htm

It tells you how to back up your files so you will have a backup of the
template in which you saved your AutoTexts.

Now, you may feel comfortable in running Detect and Repair to see if it
fixes the problem.

If it doesn't fix the problem, then if the problem occurs when you go to
print, perhaps there's something wrong with the printer driver. Get your
tech person to make sure you have the latest printer driver from the
manufacturer of the printer on your machine.

Hope this helps.

Shauna Kelly. Microsoft MVP.
http://www.shaunakelly.com/word