router help


S

Squibbly

i have a netgear dg834g

i am currently suffering from dropped connections every now and again i have
spoken to them about it. the problem started when i got my line upgraded
from 1mb to 8mb, they said that there was going to be instances where the
connection dropped, so i let it carry on until 10 days had passed

now being over two weeks ago, it is still happening, i told me isp, pipex,
what was happening they told me to logon using a bt test site, with a bt
test username for the login to that particular site, now i have noticed in
my logs from the router that the dates sometimes appears to be in the year
2002, then when it successfully logs on to the net it comes back to 2006, is
the router faulty?
 
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O

OSbandito

Squibbly said:
i have a netgear dg834g

i am currently suffering from dropped connections every now and again i have
spoken to them about it. the problem started when i got my line upgraded
from 1mb to 8mb, they said that there was going to be instances where the
connection dropped, so i let it carry on until 10 days had passed

now being over two weeks ago, it is still happening, i told me isp, pipex,
what was happening they told me to logon using a bt test site, with a bt
test username for the login to that particular site, now i have noticed in
my logs from the router that the dates sometimes appears to be in the year
2002, then when it successfully logs on to the net it comes back to 2006, is
the router faulty?
You need to give system details. This is a wireless router. DSL or
cable? For DSL, there s/b a line filter before the cable gets to your
modem or router. In addition, the phone guy needs to check wire pairs
for noise (S/N or intermittent) out at the utility pole and use only the
quietest pair for your DSL.
 
S

spodosaurus

Squibbly said:
i have a netgear dg834g

i am currently suffering from dropped connections every now and again i have
spoken to them about it. the problem started when i got my line upgraded
from 1mb to 8mb, they said that there was going to be instances where the
connection dropped, so i let it carry on until 10 days had passed

now being over two weeks ago, it is still happening, i told me isp, pipex,
what was happening they told me to logon using a bt test site, with a bt
test username for the login to that particular site, now i have noticed in
my logs from the router that the dates sometimes appears to be in the year
2002, then when it successfully logs on to the net it comes back to 2006, is
the router faulty?
Are you using the latest firmware? Have you tried setting the "idle
timeout" to 0 (this sets the connection to always on rather than
reconnecting as needed)?

Ari

--
spammage trappage: remove the underscores to reply
Many people around the world are waiting for a marrow transplant. Please
volunteer to be a marrow donor and literally save someone's life:
http://www.abmdr.org.au/
http://www.marrow.org/
 
S

Squibbly

spodosaurus said:
Are you using the latest firmware? Have you tried setting the "idle
timeout" to 0 (this sets the connection to always on rather than
reconnecting as needed)?

Ari

--
spammage trappage: remove the underscores to reply
Many people around the world are waiting for a marrow transplant. Please
volunteer to be a marrow donor and literally save someone's life:
http://www.abmdr.org.au/
http://www.marrow.org/
yup using the latest firmware and also, never tampered with the idle time
out, always have been at 0
 
S

Squibbly

OSbandito said:
You need to give system details.
This is a wireless router

this also has LAN connections at the back, yup i do know its a wireless one
aswell that why my laptop is connected to it, my desktop is connected via
the RJ45 connector
 
D

Dave

Squibbly said:
i have a netgear dg834g

i am currently suffering from dropped connections every now and again i
have spoken to them about it. the problem started when i got my line
upgraded from 1mb to 8mb, they said that there was going to be instances
where the connection dropped, so i let it carry on until 10 days had
passed

now being over two weeks ago, it is still happening, i told me isp, pipex,
what was happening they told me to logon using a bt test site, with a bt
test username for the login to that particular site, now i have noticed in
my logs from the router that the dates sometimes appears to be in the year
2002, then when it successfully logs on to the net it comes back to 2006,
is the router faulty?
OK, had to look up that beast. What you are talking about is a DSL modem, a
firewall, a wired router and a wireless G access point, all in one box.
Cool.

But when I found out it was DSL you were talking about, and that it had been
upgraded from 1MB to 8MB, I started to suspect that the problem probably was
not your netgear box.

DSL connections are greatly dependent on telephone line conditions and
(wire) distance from your CO (central office). DSL can operate at up to
about 15,000 feet wire distance from the CO. HOWEVER, the greater the wire
distance, the -lesser- the possible connection speed that can be reliably
maintained. To maintain a reliable 8MB downstream, you would need your DSL
modem (netgear dg834g) to be a wire distance of (roughly) LESS than a mile
from the CO, and that's assuming that your local telephone lines are in
pretty good shape. By the way, wire distance is different from driving
distance. Your CO might be just a couple blocks away and your WIRE distance
might still be over a mile by the time it gets to your house.

I'd suggest you visit broadband reports and get an estimate (ESTIMATE) of
your wire distance:
http://www.dslreports.com/prequal/distance
Based on the results, you have a decision to make. If it shows your
estimated distance as more than a mile, consider DOWNgrading your connection
to a lower speed (like 3MB). If you could get a reliable connection at (for
example) 3MB, I think you'd be really happy with that. That's still pretty
fast, even for downloading large files. And DSL rocks, when it is reliable.
If your estimate comes up as less than a mile, especially if it's
significantly less than a mile, then you're pretty much back where you
started. At less than a mile wire distance, reliable 8MB download should
work OK.

But, I suspect that there is nothing wrong with your netgear modem/router,
and that your connection is faulty due to a wire distance and/or line
condition problem. You know your hardware was working fine at 1MB. Your
ISP told you that you were going to have problems, which I would interpret
as...
(We know we're near the limit for this speed of connection, but what the
hey...we'll hook the customer up and see what happens...) :) -Dave
 
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D

Dave

OSbandito said:
You need to give system details. This is a wireless router. DSL or
cable? For DSL, there s/b a line filter before the cable gets to your
modem or router. In addition, the phone guy needs to check wire pairs
for noise (S/N or intermittent) out at the utility pole and use only the
quietest pair for your DSL.

The box he's talking about is a 5-in-1 deal with ADSL modem, firewall, wired
router, wireless g access point...
 
J

JAD

Squibbly said:
i have a netgear dg834g

i am currently suffering from dropped connections every now and again i have
spoken to them about it. the problem started when i got my line upgraded
from 1mb to 8mb, they said that there was going to be instances where the
connection dropped, so i let it carry on until 10 days had passed
try changing the rec/trans channel
now being over two weeks ago, it is still happening, i told me isp, pipex,
what was happening they told me to logon using a bt test site, with a bt
test username for the login to that particular site, now i have noticed in
my logs from the router that the dates sometimes appears to be in the year
2002, then when it successfully logs on to the net it comes back to 2006, is
the router faulty?
the router time check is not set to use 'computer time' to sync and is using
the web to adjust the clock.
 
O

OSbandito

Dave noted:
The box he's talking about is a 5-in-1 deal with ADSL modem, firewall, wired
router, wireless g access point...

Thanks, Dave. That's a lot to fit in a 5-lb bag.
 
S

Squibbly

Dave said:
OK, had to look up that beast. What you are talking about is a DSL modem,
a firewall, a wired router and a wireless G access point, all in one box.
Cool.

But when I found out it was DSL you were talking about, and that it had
been upgraded from 1MB to 8MB, I started to suspect that the problem
probably was not your netgear box.

DSL connections are greatly dependent on telephone line conditions and
(wire) distance from your CO (central office). DSL can operate at up to
about 15,000 feet wire distance from the CO. HOWEVER, the greater the
wire distance, the -lesser- the possible connection speed that can be
reliably maintained. To maintain a reliable 8MB downstream, you would
need your DSL modem (netgear dg834g) to be a wire distance of (roughly)
LESS than a mile from the CO, and that's assuming that your local
telephone lines are in pretty good shape. By the way, wire distance is
different from driving distance. Your CO might be just a couple blocks
away and your WIRE distance might still be over a mile by the time it gets
to your house.

I'd suggest you visit broadband reports and get an estimate (ESTIMATE) of
your wire distance:
http://www.dslreports.com/prequal/distance
Based on the results, you have a decision to make. If it shows your
estimated distance as more than a mile, consider DOWNgrading your
connection to a lower speed (like 3MB). If you could get a reliable
connection at (for example) 3MB, I think you'd be really happy with that.
That's still pretty fast, even for downloading large files. And DSL
rocks, when it is reliable.
If your estimate comes up as less than a mile, especially if it's
significantly less than a mile, then you're pretty much back where you
started. At less than a mile wire distance, reliable 8MB download should
work OK.

But, I suspect that there is nothing wrong with your netgear modem/router,
and that your connection is faulty due to a wire distance and/or line
condition problem. You know your hardware was working fine at 1MB. Your
ISP told you that you were going to have problems, which I would interpret
as...
(We know we're near the limit for this speed of connection, but what the
hey...we'll hook the customer up and see what happens...) :) -Dave
it has somehow seemed to have stabilised now, so far i have had over 20
hours of continued connection

tell you the truth i am more than 1 mile from my telephone exchange, which
means that the quality of the line must be pretty good

no disrespect to you dave
 
S

Squibbly

JAD said:
try changing the rec/trans channel


the router time check is not set to use 'computer time' to sync and is
using
the web to adjust the clock.
i know that, but i thought the time, once set, it is normally kept at the
time sync?
 
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J

jinxy

JAD said:
try changing the rec/trans channel


the router time check is not set to use 'computer time' to sync and is using
the web to adjust the clock.
 
J

jinxy

JAD said:
try changing the rec/trans channel


the router time check is not set to use 'computer time' to sync and is using
the web to adjust the clock.
get a real router.... buy a linksys!
 
J

jinxy

JAD said:
try changing the rec/trans channel


the router time check is not set to use 'computer time' to sync and is using
the web to adjust the clock.
get a real router.... buy a linksys!
 
J

jinxy

JAD said:
try changing the rec/trans channel


the router time check is not set to use 'computer time' to sync and is using
the web to adjust the clock.
get a real router.... buy a linksys!
 
M

Mike T.

get a real router.... buy a linksys!
Linksys is good, but not better than netgear. As far as broadband goes, the
only headaches I've encountered with hardware were with Motorola brand cable
modems. I can't seem to get one that works worth shit (sb4200, sb5100,
etc.), and every one I've tried (sb4200, sb5100, etc.) has been brand new.
I know a lot of people like the motorola cable modems, but I'm very
suspicious of them when I see a connection go from terribly unreliable to
rock-solid steady and fast, just by getting rid of the motorola box. -Dave
 
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D

dontdont

Mike said:
Linksys is good, but not better than netgear. As far as broadband goes, the
only headaches I've encountered with hardware were with Motorola brand cable
modems. I can't seem to get one that works worth shit (sb4200, sb5100,
etc.), and every one I've tried (sb4200, sb5100, etc.) has been brand new.
I know a lot of people like the motorola cable modems, but I'm very
suspicious of them when I see a connection go from terribly unreliable to
rock-solid steady and fast, just by getting rid of the motorola box. -Dave
Searching the net shows lots of people who have had problems with
various versions of Linksys firmware, and even more with trying to
upgrade to newer versions of firmware. I almost killed my BEFSR41
trying to upgrade to a version that would have fixed bugs and only
repeated attempts finally did get it to back down to a working version.
Somewhere around 1.41.xx they removed stateful packet inspection
from their firewall and now only have network address translation.

Switching from Qwest dsl to Comcast cable with the Motorola SB5120
went from maybe one or two lockups a year to one or two a week.
But there is also tens or hundreds of times more net vermin pounding
on the door of the Linksys now.

Is there a harder firewall? Something with more than just NAT?
Someone told me they had used Linksys at work but found so many
reliability problems that they switched to the small SMC routers and
found them to be much better.

Is there a particular make/model modem that is significantly better
and which will work with Comcast and that I can get working in spite
of the negative amounts of customer support from Comcast?
 
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O

OSbandito

Mike T. said:
Linksys is good, but not better than netgear. As far as broadband goes, the
only headaches I've encountered with hardware were with Motorola brand cable
modems. I can't seem to get one that works worth shit (sb4200, sb5100,
etc.), and every one I've tried (sb4200, sb5100, etc.) has been brand new.
I know a lot of people like the motorola cable modems, but I'm very
suspicious of them when I see a connection go from terribly unreliable to
rock-solid steady and fast, just by getting rid of the motorola box. -Dave
I've been having good luck with the sb5120 modem and the br700 router
from Motorola BUT the older Sharkfin design they were selling gave out
after 90 days.
I like the Linksys router, as well, but made the mistake of buying the
thing used from some smarmy sheeplover on ebay. I'd run over his dog if
I knew where he lived.
 

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