Restore compatibilty with Norton AntiVirus

[Guest]

I need to do a system restore in Windows XP Home Edition.
Dooes anyone have experience with running Restore while
Norton AntiVirus is installed.
I had problems when I was using Windows ME after running
Restore with Norton AntiVirus installed, so I'm leery of this
particular Windows function.

 

[Jabez Gan]

Hey,

If you are trying to restore to a date where Norton Anti Virus was already
installed, it should be alright. But if you are trying to restore to a date
where AV hasn't been installed, then i would suggest that you do a Repair of
Norton Anti virus.

Hope this helps.

 

[xfile]

Hi,

Why not disable Antivirus when you are doing just for safety reason?

 

[Don MI]

I need to do a system restore in Windows XP Home Edition.
Dooes anyone have experience with running Restore while
Norton AntiVirus is installed.
I had problems when I was using Windows ME after running
Restore with Norton AntiVirus installed, so I'm leery of this
particular Windows function.

The problem you had with Norton Anti-virus and Windows ME Restore was with
virus definitions. When you update virus definitions the path to the virus
definitions in Windows ME registry is changed and the virus definition file
is changed. In Windows ME when you restored to a date prior to the last
virus definition date, the path in registry and the virus definition file no
longer match. Thus your problem.

Sorry, as I do not use Windows XP System Restore I do not know if the
problem still exists with Norton Anti-virus versions compatible with Windows
XP.

Suggest you check with Symantec Technical support {
http://service.symantec.com/index.html } if the problem still exists and if
so what to do if the problem occurs.

Don

 

[Guest]

The Symantec support section has an article on NAV2003 problems after running
Restore in Windows ME, which I wish I had found when I first encountered the
problem. Using Restore in Windows XP only requires running Live Update to get
Virus definitions reset correctly. That is the sort of info that the Windows
program should warn you of when entering the Restore function.

 

[Bert Kinney]

Hi Oldtimer,

Is this the same Oldtimer from the Win98 newsgroups? :- )

I don't use any Norton products on any of my systems.
System restore shouldn't cause any problem as long as the restore
points are not damages.

Try restoring, it can always be undone, as long as the restore was
preformed from within Windows. Restoring from the Command Prompt or
Safe Mode will not give you the undo option.

You can always use the Event Viewer to search for System Restore
errors?
Go to Start - Run and type eventvwr.msc and press enter.
Click the Source tab to sort by name, look for "sr" and "srservice."
Double-click each of these services, and evaluate the event
description for any indication of the cause of the problem. Make note
of the Description, EventID and Source of these Event Properties that
show an Error or Warning. If you find any post them here, if you like.

You may find the site i created also. All About System Restore in
WinXP.
http://home.earthlink.net/~mvp_bert/index.html

 

[Guest]

Yup, same old timer with only two live brain cells remaining.
I'm ready to reclaim my computer, but I have been doing research for the
last week to make sure I knew what I wanted to do. I'll start the repair
after the markets close at 4:00 tomorrow.

I posted this question here because it seemed more a general item, and I
hoped to get some feedback regarding using NAV. My problems didn't start with
Norton, but I made them much worse by not understanding my options and using
the System Restore. At that time I could have gone back, but which problem
would you rather have, a computer that won't start or a computer that starts
with a message that it is unable to initialize the virus scanning engine.

Other than having no hair left now, this has almost been a fun experience.
For the last three weeks my life has had real meaning, and I have read enough
and learned enough that I should have no new problems with my computer until
I lose another brain cell.

Thanks for your info. I will be doing some serious searching to find another
option to using Norton in the future. If it's incompatible with one Windows
function, there are probably others.

 

[Bert Kinney]

Hi Oldtimer,

Comments inline.

Yup, same old timer with only two live brain cells
remaining.
I'm ready to reclaim my computer, but I have been doing
research for the last week to make sure I knew what I
wanted to do. I'll start the repair after the markets
close at 4:00 tomorrow.

I posted this question here because it seemed more a
general item, and I hoped to get some feedback regarding
using NAV.

Most of my colleges avoid NAV or and the majority of all there
products.
I would suggest the one year Free Offer of eTrust
http://www.my-etrust.com/microsoft/index.cfm

My problems didn't start with Norton, but I
made them much worse by not understanding my options and
using the System Restore. At that time I could have gone
back, but which problem would you rather have, a computer
that won't start or a computer that starts with a message
that it is unable to initialize the virus scanning engine.

You mentioned a article in you previous post, could you post a link
here?
It's not clear to me what problems you are having at this point in
WinXP. A little more detail would be helpful.

Other than having no hair left now, this has almost been
a fun experience. For the last three weeks my life has
had real meaning, and I have read enough and learned
enough that I should have no new problems with my
computer until I lose another brain cell.

Well if you want to have some more fun, and when you get a chance,
take a look in Event Viewer for any SR and SRService errors that point
to a file that starts with Savrt
It's a Norton file that I believe is messing with the System Restore
filter causing restore points to be deleted.

Thanks for your info. I will be doing some serious
searching to find another option to using Norton in the
future.

If it's incompatible with one Windows function, there are probably
others.

I agree with this statement.

 

[Guest]

The Symantec article
http://service1.symantec.com/SUPPORT/nav.nsf/docid2000090514064406

I looked in the event viewer after your last post. Too many errors to report
on, but none that looked like Sr or SRService errors. I do remember some
savrt entries, but I'll have to look back to see if there were errors. Most
errors were on the order of missing files, missing dll links, and that sort
of thing.

And that is the gist of the XP problems I am having. I used the hammer
approach to get my computer running after the XP upgrade, i.e., I deleted
everything that smelled like it came from Norton, including the entire
Symantec folder in the registry section. So I have no functioning printer,
and funny acting things keep occurring because of the missing registry data.
My laptop, which is connected via home network has started asking for a
password.

My plan is to Restore to the first point after the XP upgrade, then use the
directions from Symantec to delete the Norton files, folders, and registry
entries. I think that will solve most of my problems, although I may still
have to reinstall some software.

Thanks for the link to the free Etrust offer. I was not aware that CA had
antivirus software on the market.