Remotely controling another computer

[Laser]

How can I remotely control another computer across the internet?

Recently I had some problems with my email server software and the
technician was able to take control of my computer to help me resolve my
problem. I remember I had to let him know my IP address but I don't
remember what else.

Now, my daughter just called from college and is asking me to help her with
some problems she's having. I know I could help if I could scan her files
and see what she is seeing when we run some diagnostics. We both have XP-Pro
and are connected via the cable modems

Thanks in advance

Laser

 

[Sooner Al]

You can use either Remote Assistance (for a help desk function) or Remote Desktop (a complete
access/control function)... In your situation I recommend trying Remote Assistance first. That way
your daughter can watch, and learn, while you fix things on her PC...

Remote Assistance...or open "Help and Support" and search on 'remote assistance'...

http://www.microsoft.com/windowsxp/expertzone/focuson/remoteassist.asp
http://support.microsoft.com/default.aspx?scid=kb;en-us;305608

Remote Desktop...

http://www.microsoft.com/windowsxp/expertzone/focuson/remotedesktop.asp
http://www.microsoft.com/windowsxp/pro/using/howto/gomobile/remotedesktop/default.asp
http://www.remotenetworktechnology.com/

Note that you may need to forward/open TCP Port 3389 through any firewall/NAT/router that either PC
may be behind.

Post additional questions to the
news://msnews.microsoft.com/microsoft.public.windowsxp.work_remotely news group.

--
Al Jarvi (MS-MVP Windows Networking)

Please post *ALL* questions and replies to the news group for the mutual benefit of all of us...
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This posting is provided "AS IS" with no warranties, and confers no rights...