Remote User Loses Internet XP Pro

[Steve]

Is anyone aware of any recent Windows XP Pro windows updates that may create
issues for an Internet connection?

I have a user that did the Windows Updates on Thursday - his Internet
connection worked prior to the updates - but now pinging places return only
1 packet successfully and others time out. So, his web browsing is
enormously slow, sites do or don't come up sporadically, etc. He has a 2nd
unit on the same line that works fine though. He was already at SP2 prior to
these updates and everything was working at that point. So, it would have
been something after SP2 if this is even related. The users says the only
thing done was Thursday he ran and installed Windows updates. He then
rebooted this morning and that's when his problem started. Everything seems
configged properly for DHCP, no proxy , etc. The user has virus, spyware,
and adware scanned with multiple apps and comes up clean. User does not
remember which updates installed Friday.

Anyone experience similar?

 

[george]

Is anyone aware of any recent Windows XP Pro windows updates that may
create
issues for an Internet connection?

I have a user that did the Windows Updates on Thursday - his Internet
connection worked prior to the updates - but now pinging places return
only
1 packet successfully and others time out. So, his web browsing is
enormously slow, sites do or don't come up sporadically, etc. He has a 2nd
unit on the same line that works fine though. He was already at SP2 prior
to
these updates and everything was working at that point. So, it would have
been something after SP2 if this is even related. The users says the only
thing done was Thursday he ran and installed Windows updates. He then
rebooted this morning and that's when his problem started. Everything
seems
configged properly for DHCP, no proxy , etc. The user has virus, spyware,
and adware scanned with multiple apps and comes up clean. User does not
remember which updates installed Friday.

Anyone experience similar?

He can check which updates were installed using the View Installation
History option on the windows update page.

george

 

[Bob Horton]

He can check which updates were installed using the View Installation
History option on the windows update page.

george

It's a long shot but if his machines are connected via Comcast it could be a
DNS issue, as they are having huge DNS problems lately. The other machine
might be "coded" to a non-Comcast DNS server and would thus be working fine.

 

[Steve]

He can check which updates were installed using the View Installation
History option on the windows update page.

Thanks for the info!

Steve

 

[Steve]

It's a long shot but if his machines are connected via Comcast it could be a
DNS issue, as they are having huge DNS problems lately. The other machine
might be "coded" to a non-Comcast DNS server and would thus be working

fine.

Thanks very much for the info! It turns out there seems to be a flaky port
on the users switch. Anything plugged into port 2 results in intermittant
connectivity. Move the item to port 3 and all is well. Move back to port 2
and problem re-appears. etc! User is remote so no visual verification, but
says no recent storms, no recent plugging/unplugging of anything, port was
fine last week, supposedly no physical damage, same cable, no apparent cable
issues, etc. So all in all, odd.