Remote User getting disconnected

[Guest]

I have a remote user w/ WinXP Pro connecting to our Terminal Server running
W2K. Everytime she connects it is extremely slow and after so long she will
eventually get disconnected. I have many other users connected to this
server at the same time who are not experiencing the same problems. There
are no logs in the server as to why she is getting disconnected (nor the fact
that she did disconnect), nor is they anything in her local computer logs.

When she browses the internet from her local machine it is very fast, so I
don't think it's an internet connection issue. She has rebooted many times
to no avail.

Does anybody have any suggestions as to where I could continue to check for
problems or any possible fixes to this problem?

I appreciate any help!!

Thanks,

Tia

 

[Mike D]

check her user account and in her TS options make sure wallpaper is not
checked. Does she have a roaming profile?
Mike D

 

[Guest]

WallPaper is disabled in the Terminal Server Configuration menu. She does
not have a roaming profile, she has a local profile on the server she is
trying to connect to. I also set the KeepAliveEnable to 1 in the registry.
I'm thinking it has something to do w/ her ISP or a bad network card. She
probably wouldn't get interupted when browsing the web, but when RDP if there
is a slight network disruption that would cause her to disconnect, correct?

Any suggestions on some monitoring tools I could setup to see if it is her
ISP or my end of things?

Thanks,