RDP constantly gets disconnected

[Guest]

Good Day,

I have a user that works from home and has XP sp2. She uses RDP to connect
to the terminal server, she gets disconnected constantly, no error just loses
the connection. I've checked the log files and there isn't anything in there
that looks helpful. Another issue is when she loses the connection and
re-connects she starts a new session so she loses everything she was working
on.

Any help would be appreciated

 

[Vera Noest [MVP]]

Try if enabling KeepAlives helps:

How to make your intermittent or flaky terminal services connection
a little more stable
http://terminal.servebeer.com/php/flaky_connections.php

Are you running 2003 on your TS? If so, enable Automatic
Reconnection:

323258 - Description of the Automatic Reconnection Feature in
Windows Server 2003 and Windows XP SP1
http://support.microsoft.com/?kbid=323258