RDP disconnects, no logon screen, TermDD 50 error

G

Guest

A remote user is having problem with RDP randomly. She told me she was unable
to get to her office computer thru RDP, so I walked to her machine and tryed
to log on to take a look. But there was no logon window anywhere, her desktop
was a blank. I forced the machine to shut down and then retart ed it.
Everything was fine, she could get on after the restart. This has happened
twice this week. Never had this problem before.

I found these errors in the event log. Any idea anyone? I would greatly
appreciate it.

Date: 10/15/2007 Source: TermDD
Time 5:07:42PM Category: None
Type: Error Event ID: 50
User: N/A
Computer: SCS

Description:
The RDP protocaol component X.224 detected an error in the protocol stream
and has disconnected the client.


Date: 10/18/2007 Source: TermService
Time 12:14:11AM Category: None
Type: Error Event ID: 1036
User: N/A
Computer: SCS

Description:
Terminal Server session creation failed. The relevant status code was 0x102.
 
G

Guest

More information:
When problem occurred, I can ping the host (her machine). No logon window
when I got on her machine. Very strange.
 

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