Remote Desktop and Remote Assistance

[Guest]

Here is my problem. We are just starting to switch over to using remote
assistance and remote desktop from a software called ultra VNC. Ultra VNC
allows myself, as the desktop support person, to logon onto a users PC, and
sign them off, then sign myself on remotely. As our company locks down all
PC's so only those in my user group have admin authority, this is the only
way I can make changes or fix problems that require admin access. However,
with remote assistance, I am not aware of a way to change sign on. I can do
it with RDP, but a lot of times, I need the user watching and assisting what
I am doing and as far as I know, RDP doesn't allow the user to be connected.
Any suggestions?

 

[Lanwench [MVP - Exchange]]

In

Here is my problem. We are just starting to switch over to using
remote assistance and remote desktop from a software called ultra
VNC. Ultra VNC allows myself, as the desktop support person, to logon
onto a users PC, and sign them off, then sign myself on remotely. As
our company locks down all PC's so only those in my user group have
admin authority, this is the only way I can make changes or fix
problems that require admin access. However, with remote assistance,
I am not aware of a way to change sign on. I can do it with RDP, but
a lot of times, I need the user watching and assisting what I am
doing and as far as I know, RDP doesn't allow the user to be
connected. Any suggestions?

Keep using UltraVNC or another product. Unfortunately, there's no way to use
Remote Assistance and have more rights than the logged-in user has, and
there's no way to use RD with the user watching/interacting.

You might find that a combo of both VNC and RD/RA will work for you.

Generally speaking, I use RA when I'm trying to find out what problems a
user is having - and see the symptoms.

If I know I need to make changes they can't make with that login, I will
either temporarily grant the user local admin rights (via group membership;
I usually create a domain group called LocalAdmins and put it in the local
admin group on all workstations, and LocalPowerUser, similarly)...or, I ask
them to log out so I can go in via RD as an admin.

 

[Guest]

In

Keep using UltraVNC or another product. Unfortunately, there's no way to use
Remote Assistance and have more rights than the logged-in user has, and
there's no way to use RD with the user watching/interacting.

You might find that a combo of both VNC and RD/RA will work for you.

Generally speaking, I use RA when I'm trying to find out what problems a
user is having - and see the symptoms.

If I know I need to make changes they can't make with that login, I will
either temporarily grant the user local admin rights (via group membership;
I usually create a domain group called LocalAdmins and put it in the local
admin group on all workstations, and LocalPowerUser, similarly)...or, I ask
them to log out so I can go in via RD as an admin.

Thank you. This is what I thought, but sometimes there are not so easy to
find ways of making MS software do things we don't know it does! I appreciate
your answer and will pass it on to the rest of my team!

 

[Lanwench [MVP - Exchange]]

In

:


Thank you. This is what I thought, but sometimes there are not so
easy to find ways of making MS software do things we don't know it
does! I appreciate your answer and will pass it on to the rest of my
team!

No prob. I'm sure some clever bugger has managed to hack RD or RA to do more
than it was designed to do, but it would certainly leave the OS in an
unsupported state -and furthermore, I have no clue how to do it, as I am not
a clever bugger.

One thing to mention - sometimes RA with "RunAs" can be useful, as well.
Can't hurt to have more than one tool available to use, anyway, right?

 

[Guest]

In

No prob. I'm sure some clever bugger has managed to hack RD or RA to do more
than it was designed to do, but it would certainly leave the OS in an
unsupported state -and furthermore, I have no clue how to do it, as I am not
a clever bugger.

One thing to mention - sometimes RA with "RunAs" can be useful, as well.
Can't hurt to have more than one tool available to use, anyway, right?

Ok, being a nuts and bolts desktop person I am not a 'modify code' person
either. And being new to RA, what does RunAs do?

 

[Guest]

Nevermind...not good to multitask when posting!

Ok, being a nuts and bolts desktop person I am not a 'modify code' person
either. And being new to RA, what does RunAs do?