Does anyone know where you can find best practices for remote
connections? The reason I ask is I have over 20 users that work
remotely. They use a RDP session to connect to our server through
a VPN. The problem is I have several differnet types of
connections. I have some that use wireless to their ISP, DSL,
Cable, and satelite. The wireless and satelite sem to have a lot
issues staying connected.
Shenan said:
Depending on what you mean by 'wireless' - that makes sense to me.
VPN depends somewhat on timestamps - the lag/delay such connections
will experience will cause drops in the connectivity more
frequently than other types of connections.
If you mean wireless to their home router which is connected to
some sort of wired DSL/Cable Modem/etc... The wireless makes less
sense - but I got a feeling you mean strictly wireless all the way
to the home? (And Satellite even warns you that it is unlikely to
work with VPN connections.)
Thank you for your replies.
You are correct in your assesment. It is wireless from the ISP to
the home, which is connected to a router in the house. I am trying
to put some requirements toghether for allowing just any person
asking to work from home. Just not sure if I should do all of my
work around just DSL and cable modem service. The term broadband
is used so much now by ISP's and what they offer it kind of ties
our hands from just saying you need a broadband connection to work
from home.
Do you know of anyplace that would have some templates or
guidelines oon this?
I do not know of any such guidelines.
Essentially - you cannot lump all 'Broadband Internet Connections' into one
category... Just because the connection is designated as broadband does not
mean anything more than its upload/download speeds are "faster than dialup".
Satellite - there is a definite delay (gamers refer to it as lag) between
sending the signal, it hitting the satellite and bouncing back to the ground
station and it finally reaching its actual destination. That lag can cause
time-sensitive (timestamp in particular) connections to time out. This
makes it difficult for those with a satellite connection to utilize things
like VPN connectivity.
Wireless/Cellular - similar issue - however the "lag" is usually not as
pronounced - but varies depending on the consumers distance from the
receiving/sending towers. (Which - in all cases will be a shorter distance
than to a orbiting satellite. ;-) )
Only the wired connections (DSL/Cable/ISDN/Dial-Up) can give consistent
results at this time - consistent enough that signal loss/lag is usually not
a factor. There are situations that can arise with even those that can
cause problems - but at that point - it is usually the carriers issue and
they can/will resolve the issue.
Usually - I know the satellite ISPs I have dealt with - wireless/satellite
ISPs have FAQs and such describing the issues you *will* have with
connections like VPN. You may want to check into the carriers you know some
of your customers have for the wireless/satellite connectivity to see what
their policy/FAQs say on such things.
