Remote Assitance

[Gary Cohen]

I am receiving the following error using remote
assitance/Desktop and I can not figure out why. Can
someone help?

The client could not connect to the remote computer.
Remote connections might not be enabled or the computer
might be too busy to accept new connections. It is also
possible that network problems are preventing your
connection. Please try your connection again later. If
the problem continues to occur, contact your
administrator.

 

[Carey Frisch [MVP]]

Troubleshooting Remote Assistance Issues
http://www.chicagotech.net/rdesktop.htm

"When you receive an invitation from an Internet user whose
computer is behind a router or firewall, the IP sent to you is
the Private IP behind the router or firewall, so that you can't
access the computer. To fix this issue: 1) use Notepad to open
the invitation to change the Private IP to the Public IP which
may be the router or firewall's IP. 2) Use Windows Messenger
to establish the Remote Assistance session".

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

Be Smart! Protect your PC!
http://www.microsoft.com/security/protect/

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|I am receiving the following error using remote
| assitance/Desktop and I can not figure out why. Can
| someone help?
|
| The client could not connect to the remote computer.
| Remote connections might not be enabled or the computer
| might be too busy to accept new connections. It is also
| possible that network problems are preventing your
| connection. Please try your connection again later. If
| the problem continues to occur, contact your
| administrator.