remote assistant problem

[smitty_24]

when I try to offer remote assistant to some computers, I get a program
could not start.. I think I pin pointed it down to the HelpAssistant user
account has been deleted. Is there an easy way to add this user again.

 

[Guest]

when I try to offer remote assistant to some computers, I get a program
could not start.. I think I pin pointed it down to the HelpAssistant user
account has been deleted. Is there an easy way to add this user again.

 

[Guest]

Did you figure this one out, I'm experiencing the same problem. " Program
could not start"

 

[Guest]

I have this problem too. If anybody can offer some help to this problem I
would be grateful.

 

[Wolf]

At firstly we can create an account named helpassistant
and set the temporary password for it.

When you use System Restore to restore to a point before
the Remote Assistance Ticket creation, the HelpAssistant
account password is reset. The HelpAssistant account is
the account that the Expert uses to log on and connect to
the Novice's computer

 

[Guest]

type sessmgr -service on the command prompt to recreate
the account.