Remote Assistance works from Help and Support, but not from MSN Messenger

[neilsanner]

Hi,

When I ask for remote assistance from my machine (SP2) using MSN
Messenger, when my friend press on "Accept" nothing happens... If the
request is sent through Help and Support it works though (from a test I
made with another computer on the same network).

Any ideas?

NeilSanner

 

[Carey Frisch [MVP]]

Use Remote Assistance via the Help and Support Center...

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User
Microsoft Newsgroups

-------------------------------------------------------------------------------------------

:

| Hi,
|
| When I ask for remote assistance from my machine (SP2) using MSN
| Messenger, when my friend press on "Accept" nothing happens... If the
| request is sent through Help and Support it works though (from a test I
| made with another computer on the same network).
|
| Any ideas?
|
| NeilSanner

 

[neilsanner]

Hi Carey,

Well yes it works via Help and Support Center, but only on the same
network... Over the internet it doesn't seem to work since it sends the
local ip address to the recipient instead of the internet ip address.
That's why I was hopping to get it to work via MSN Messenger.

Any other ideas?

NeilSanner

 

[Carey Frisch [MVP]]

You need to use Windows Messenger, not MSN Messenger.

HOW TO: Configure a Computer to Receive Remote Assistance Offers in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;301527&Product=winxp

Support WebCast: Using Windows Remote Assistance
http://support.microsoft.com/default.aspx?scid=kb;en-us;826769&Product=winxp

Overview of Remote Assistance in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;EN-US;300546
--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User
Microsoft Newsgroups

-------------------------------------------------------------------------------------------

:

| Hi Carey,
|
| Well yes it works via Help and Support Center, but only on the same
| network... Over the internet it doesn't seem to work since it sends the
| local ip address to the recipient instead of the internet ip address.
| That's why I was hopping to get it to work via MSN Messenger.
|
| Any other ideas?
|
| NeilSanner

 

[neilsanner]

Thanks Carey,
The troubleshooting was easier via "Windows" Messenger.

The solution: It works with both via MSN Messenger and Windows
Messenger:
-Downloaded the latest version of termsrv.dll and replaced the old
file.
http://www.dlldump.com/download-dll-files_new.php/dllfiles/T/termsrv.dll/5.1.2600.2180/download.html
-Changed this registry setting to : 0 (it was set to 1)
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows
NT\CurrentVersion\Winlogon\DontDisplayLastUserName

Cheers!
NeilSanner