Remote assistance errors

[Guest]

My friend and I are using MSN Messenger 7.0. Both of us are using Windows XP
Pro SP2. When he is trying to send / offer remote assistance to me, it
prompts an error message something like : Remote assistance could not be
established. Host name....blah...blah..blah....(sorry that unable to recall).
He gets the same error message when I send him vice versa......Please
enlighten me.

Thank you in advance
Joe

 

[Mark L. Ferguson]

You are probably behind a NAT device, like a router, and need to forward port 3389 to the local IP

 

[Guest]

Hi Mark,
Thanks for your explaination. Yes, I am using a modem (Prolink) with
wireless router (Linksys). Please enlighten me on how to forward port 3389 to
the local IP.... appreciate your effort.

 

[Mark L. Ferguson]

Never used a linksys wireless. The config should have a way to assign the local IP to TCP port 3389. Sometimes called 'exceptions'
or 'forwarding the port'.