P
phill
I am attempting to get remote assistant working between two computers
over the internet.
The novice PC (my friend) is running Windows XP Home + SP2 and has
Norton Internet Security 2005 running. A USB modem connects the PC
directly to the interent.
The expert PC (mine) is running Windows XP Professional + SP2 and also
has Norton Internet Security 2005 running. My PC is attached to a
Netgear router with a firewall, which in turn accesses the internet via
a Netgear Modem. I have setup port forwarding on the router, on port
3389 to my PC's IP address.
Both copies of Norton Internet Security have been configured to permit
inbound/outbound communication on port 135 (epmap).
Windows XP firewall is switched off on both PC's.
When my friend asks me for remote assistance using MSN Messenger 7.5 I
can accept his request and a window then appears saying that it is
attempting to connect. At this point nothing happens on either PC and
eventually I get a timeout error.
If I reverse the request and ask my friend for remote assistance and he
accepts, a connection between both PC's is immediately made and he is
able to see and control my PC.
Why is my friends request for remote assistance not working? We have
tried switching off both our firewall software (NIS) but this makes no
difference so I don't believe it is Norton IS causing the problem.
My router firewall is configured correctly as far as I can determine.
The strange thing is that we did get this working in both directions
about a month ago, but today when he needed some help I could no longer
connect to his machine.
Any ideas would be greatly appreciated as I have already spent far too
much time trying to resolve this issue.
over the internet.
The novice PC (my friend) is running Windows XP Home + SP2 and has
Norton Internet Security 2005 running. A USB modem connects the PC
directly to the interent.
The expert PC (mine) is running Windows XP Professional + SP2 and also
has Norton Internet Security 2005 running. My PC is attached to a
Netgear router with a firewall, which in turn accesses the internet via
a Netgear Modem. I have setup port forwarding on the router, on port
3389 to my PC's IP address.
Both copies of Norton Internet Security have been configured to permit
inbound/outbound communication on port 135 (epmap).
Windows XP firewall is switched off on both PC's.
When my friend asks me for remote assistance using MSN Messenger 7.5 I
can accept his request and a window then appears saying that it is
attempting to connect. At this point nothing happens on either PC and
eventually I get a timeout error.
If I reverse the request and ask my friend for remote assistance and he
accepts, a connection between both PC's is immediately made and he is
able to see and control my PC.
Why is my friends request for remote assistance not working? We have
tried switching off both our firewall software (NIS) but this makes no
difference so I don't believe it is Norton IS causing the problem.
My router firewall is configured correctly as far as I can determine.
The strange thing is that we did get this working in both directions
about a month ago, but today when he needed some help I could no longer
connect to his machine.
Any ideas would be greatly appreciated as I have already spent far too
much time trying to resolve this issue.