Remote Assistance - unable to connect via internet

[Guest]

Experimenting with Remote Assistance using the Ask for Assistance features.
XP Pro SP2 on both systems
Port 3389 is open on both firewalls
I have NAT on my side - using a static mapping on the other

We've tried sending e-mail requests and Windows Messenger - the requests are
received but cannot connect. With messenger I can see that he's accepted the
invitation but the connection is not made.

RA works on my internal network between systems but cannot get it to work
across the internet.

 

[chriske911]

mtstream pretended :

Experimenting with Remote Assistance using the Ask for Assistance features.
XP Pro SP2 on both systems
Port 3389 is open on both firewalls
I have NAT on my side - using a static mapping on the other

We've tried sending e-mail requests and Windows Messenger - the requests are
received but cannot connect. With messenger I can see that he's accepted the
invitation but the connection is not made.

RA works on my internal network between systems but cannot get it to work
across the internet.

is remote desktop enabled?
open up properties of my computer and check the remote tab
I am not sure if the accounts need passwords to be able to use Remote
Assistance but I know it is definitely needed for Remote Desktop

grtz

 

[Do you get connection prob's if u try a remote acc]

chriske911:

mtstream pretended :



is remote desktop enabled?
open up properties of my computer and check the remote tab
I am not sure if the accounts need passwords to be able to use Remote