Remote Assistance - can't connect

  • Thread starter Thread starter Lorne
  • Start date Start date
L

Lorne

I used to be able to connect to the computer of each of my sisters using remote assistance. The last time I used it successfully was a few years ago.

Recently each sister has had a problem but when I tried to help by aking them to invite me via remote assistance in both cases I got the invite, they saw I accepted it but then it spent close to a minute trying to connect before giving an error message that a connection could not be made.

Both my sisters and I have Windows XP SP2 fully updated. Both of them use the Windows firewall and I tried disabling their firewalls with no effect. I use McAfee firewall but as I am connecting to them I assume that is irrelevant.

How can I trouble shoot this?
 
Lorne said:
I used to be able to connect to the computer of each of my sisters using
remote assistance. The last time I used it successfully was a few years
ago.

Recently each sister has had a problem but when I tried to help by aking
them to invite me via remote assistance in both cases I got the invite,
they saw I accepted it but then it spent close to a minute trying to
connect before giving an error message that a connection could not be made.

Both my sisters and I have Windows XP SP2 fully updated. Both of them
use the Windows firewall and I tried disabling their firewalls with no
effect. I use McAfee firewall but as I am connecting to them I assume
that is irrelevant.

How can I trouble shoot this?
Just try turning off your firewall.
 
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