Remote Assistance - can't connect

[Lorne]

I used to be able to connect to the computer of each of my sisters using remote assistance. The last time I used it successfully was a few years ago.

Recently each sister has had a problem but when I tried to help by aking them to invite me via remote assistance in both cases I got the invite, they saw I accepted it but then it spent close to a minute trying to connect before giving an error message that a connection could not be made.

Both my sisters and I have Windows XP SP2 fully updated. Both of them use the Windows firewall and I tried disabling their firewalls with no effect. I use McAfee firewall but as I am connecting to them I assume that is irrelevant.

How can I trouble shoot this?

 

[Big Al]

I used to be able to connect to the computer of each of my sisters using
remote assistance. The last time I used it successfully was a few years
ago.

Recently each sister has had a problem but when I tried to help by aking
them to invite me via remote assistance in both cases I got the invite,
they saw I accepted it but then it spent close to a minute trying to
connect before giving an error message that a connection could not be made.

Both my sisters and I have Windows XP SP2 fully updated. Both of them
use the Windows firewall and I tried disabling their firewalls with no
effect. I use McAfee firewall but as I am connecting to them I assume
that is irrelevant.

How can I trouble shoot this?

Just try turning off your firewall.

 

[Lorne]

Just try turning off your firewall.

makes no difference