Remote Assistance Restriction Problems

[Ryan]

I am currently trying to set up our computers in the
office for the Remote Assistance feautre in XP. I would
like to make it to where the user cannot request a remote
assistance call, and can only accept remote assistance
offers from certian people.

In the GPO there are only two settings, one for solicited
remote assistance, and the other is offer remote
assistance. I can set up the offer remote assistance just
fine with the people that should be able to offer. The
problem I'm having is when I set the solicited remote
assistance to disabled, I can no longer connect to their
computer through remote assistance.

When I now attempt to offer remote assistance to this
computer I get an error that says:

"A program could not start.Please try again."

The GPO is working because when I try, as the user, to
request assistance it doesn't let me do it.

When I enable the solicited remote assistance part, it
works just fine. I have tried this on about 4 different
machines, some w/ SP1 and some with no SP and they all
give me the same error.

This normally would not be a problem, except that I need
to restrict the user from being able to request assistance
from anyone.

Does this sound like a bug? Or is it inteded to lock all
remote assistance out when you disable solicited remote
assistance, not just deny them the ability to make the
request?

 

[Sooner Al]

Well, first of all you can only use the "Offer" functionality if you are in a domain or trusted
domain environment. Is that the case? See these KB articles for help with this...

http://support.microsoft.com/default.aspx?scid=kb;en-us;308013
http://support.microsoft.com/default.aspx?scid=kb;en-us;301527
http://support.microsoft.com/default.aspx?scid=kb;en-us;310629
http://support.microsoft.com/default.aspx?scid=kb;en-us;306496

Beyond that, I know of no way to limit Remote Assistance offers or assistance from selected PCs or
individuals.