Offering Remote Assistance results in "Permission Denied"

[Steve Cohen]

I try to Offer Remote Assistance and receive "permission denied".

I have disabled all firewalls.

I have turned off "simple file sharing" on both computers

I have enabled "Offer Remote Assistance" in Group Policy Editor on both
computers

I have also enabled "solicited" remote assistance" on both computers

I have added my computer name to the list of helpers

This is just the other computer or my 2 computer LAN. We are part of the
same Workgroup and there is no domain involved.

What am I forgetting? Or is there something else? My machine is XP Pro SP1,
the other is XP Pro SP2.

 

[Sooner Al]

I try to Offer Remote Assistance and receive "permission denied".

I have disabled all firewalls.

I have turned off "simple file sharing" on both computers

I have enabled "Offer Remote Assistance" in Group Policy Editor on both computers

I have also enabled "solicited" remote assistance" on both computers

I have added my computer name to the list of helpers

This is just the other computer or my 2 computer LAN. We are part of the same Workgroup
and there is no domain involved.

What am I forgetting? Or is there something else? My machine is XP Pro SP1, the other
is XP Pro SP2.

Steve

Steve,

The "Offer" functionality only works in a domain environment and not in a work group. See
this page for an alternative method for a work group...

http://theillustratednetwork.mvps.org/RemoteAssistance/RemoteAssistance.html

Watch for the line wrap in the URL...

 

[Steve Cohen]

Al,

Thanks for that info. Too bad MS doesn't tell you this or did I miss it
somewhere?


Steve

 

[Sooner Al [MVP]]

As usual its buried in the small print...

http://support.microsoft.com/kb/301527/en-us

"The Remote Assistance tool can be configured to enable an expert user to
initiate a Remote Assistance session by using the Offer Remote Assistance
feature. The Remote Assistance session lets the expert user help a novice
user. This feature requires the computer of the expert user and the computer
of the novice to be members of the same domain or members of trusted
domains."

http://support.microsoft.com/kb/308013/en-us

"This capability is called "Unsolicited Remote Assistance," and is designed
for use in Enterprise corporations that are using domains."

There are probably others, but you get the idea...

--

Al Jarvi (MS-MVP Windows Networking)

Please post *ALL* questions and replies to the news group for the
mutual benefit of all of us...
The MS-MVP Program - http://mvp.support.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no
rights...

 

[Steve Cohen]

Al,

That was the one article I didn't read. Thanks


Steve