Remote Assistance do not start

[Iuri Cuznetov]

Hi All!

When I am trying to offer a remote assistance to somebody in my LAN, I am
getting this message: "A program could not start. Please try again." What it
could be? I've configured GP for my account to offer RA, I aloso had some
problems with DCOM, but I've started it in my registry as recuired. Do I
have to allow users for solicite RA? Please, any suggestions will be
appreciated. This kind of troubles started after some MS updates for Win XP.

TIA.

 

[Sooner Al [MVP]]

Are you in a domain or trusted domain?

If so see these KB articles for help with the offer function...

http://support.microsoft.com/default.aspx?scid=kb;en-us;308013
http://support.microsoft.com/default.aspx?scid=kb;en-us;301527
http://support.microsoft.com/default.aspx?scid=kb;en-us;310629
http://support.microsoft.com/default.aspx?scid=kb;en-us;306496

If not you can't use the offer functionality. See this page for an
alternative method for a SoHo work group environment...

http://theillustratednetwork.mvps.org/RemoteAssistance/RemoteAssistance.html

--
Al Jarvi (MS-MVP Windows Networking)

Please post *ALL* questions and replies to the news group for the
mutual benefit of all of us...
The MS-MVP Program - http://mvp.support.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no
rights...

 

[Iuri Cuznetov]

Hi Sooner Al!

Thank you for your reply.

Are you in a domain or trusted domain?

Yes, I am in Win 2k3 domain environment.

If so see these KB articles for help with the offer function...

http://support.microsoft.com/default.aspx?scid=kb;en-us;308013
http://support.microsoft.com/default.aspx?scid=kb;en-us;301527
http://support.microsoft.com/default.aspx?scid=kb;en-us;310629
http://support.microsoft.com/default.aspx?scid=kb;en-us;306496

I read it all before. Here is simillar situation:
http://support.microsoft.com/kb/826088/

But in my GP the Solicited Remote Assistance policy is _not configured_
while in KB is sayig about _disabled_. What do you suggest? Do I have to
enable it? But it looks unsecured for me, or in that case users will
solicite RA _only_ from helpers in Offer RA Group Policy, am I right?

 

[Sooner Al [MVP]]

Well, I really can't help further... Being a simple home user that is the
best I can come up with. Perhaps someone else can chime in...

--
Al Jarvi (MS-MVP Windows Networking)

Please post *ALL* questions and replies to the news group for the
mutual benefit of all of us...
The MS-MVP Program - http://mvp.support.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no
rights...

 

[Mike]

I had a similar problem. I had ie7 beta 2 installed, and found that to be
the culprit. I uninstalled ie7, and voila!

 

[Iuri Cuznetov]

Ie7 was never been installed on my LAN. It started after some updates from
MS... It's about couple of weeks I can't offer RA in my LAN and can't find
an answer on this issue...